Many users have complained about a scenario where Amazon Prime Video keeps crashing or closing. The problem is also not limited to the app on phones.
It is also prevalent while watching Amazon Prime Video on a web browser, Roku TV, gaming console, or any other Smart TV.
So, why does Amazon Prime Video keep crashing on TV, and how can you fix it?
Generally, when Amazon Prime Video keeps crashing on TV, it is down to a system-wide issue affecting Amazon’s servers. In that case, you will have to wait until Amazon fixes the problems.
The application can stop working if you have an outdated up, so you must update it to resolve the issue.
Other reasons why Amazon Prime Video keeps crashing include the following:
- Less memory in your device.
- Unstable internet connection.
- You are using the same account on multiple devices.
You may also experience the issue if you use VPNs or proxy servers.
How to fix Amazon Prime Video when it keeps crashing
Generally, there are at least three instances where Amazon Prime Video may crash on your Smart TV. They are:
- The app crashes when you launch it.
- It freezes when playing a movie and eventually crashes.
- The app won’t download or crashes during installation.
Depending on the instance the app crashes, you can troubleshoot it in different ways to find a fix.
1. Restart your Smart TV
If Amazon Prime Video is not working on your TV or crashes when you open it for the first time, restart your TV.
Restarting your TV will load the system files afresh and fix any problems it might have, including app crashes and memory loss.
- Unplug the TV from the power outlet.
- Press the TV’s power button once.
- Wait for at least a minute.
- Plug the TV device back in and turn it on.
Try opening Amazon Prime Video again to see if it has fixed the issue. Understand that restarting will also reset Amazon Prime Video on TV.
2. Update the app
An outdated Amazon Prime Video app may crash or fail to load, especially when running it on any updated smart TV software. Besides, the videos can have excessive motion blur.
You can fix this issue by updating the app. Go to your TV’s application store, find the Prime Video app, and update it if updates are available.
3. Update your TV’s software
If your TV’s software is out-of-date, the latest Amazon Prime Video app will not be compatible with the device. As a result, many issues will occur, including constant app crashes.
Therefore, update your TV’s software and try again.
4. Close other devices using your account
When you play a title on Amazon Prime Video, you cannot stream the same titles to two other devices simultaneously on the same account.
Therefore, ensure that your TV is the only device streaming the title. Alternatively, close other accounts streaming the same video.
Do the following:
- Sign in to your Amazon Prime Video account using the TV’s browser.
- Go to your Account menu.
- Select Manage your Content and Devices.
- Select Prime Video at the bottom section of the devices list.
- Browse through the list of devices connected to the Amazon Prime account.
- Choose a device that you don’t recognize or would like to remove.
- Select Deregister.
Once you deregister your device, it will not access the title.
5. Check device compatibility
Amazon Prime Video is available on web browsers and over 650 connected devices. However, the app may not work on all smart TVs.
The issue is even worse when watching live events because incompatibility problems will cause it to crash.
Check for device compatibility and upgrade your TV if necessary.
6. Check your internet connectivity
Amazon Video keeps crashing, probably because you have an unstable internet connection. You need to troubleshoot your internet and try again.
Do the following:
- Unplug your modem or router from the power source, plug them back, and try again.
- Switch your internet connection from Wi-Fi to Ethernet. If you use a mobile hotspot, ensure you have data services.
- Test your internet speed. Amazon Prime Video requires a minimum internet speed of 1Mbps for SD content and 5Mbps for HD content to stream without interruptions.
- Reduce the number of devices connected to the same network to increase bandwidth.
You may want to contact your ISP if you have no internet.
7. Disable your VPN or proxy
Amazon Prime Video has content specific to some regions. For example, that happens when watching a live event.
However, you can still access geographically restricted videos using a VPN or proxy server.
Unfortunately, that can cause problems, especially if your account puts too many requests on the Prime Video servers. Therefore, close your VPN or proxy servers and try again.
8. Uninstall the app from your TV, then re-install
Sometimes, it is necessary to uninstall the app from your TV to delete any corrupted data and install new files.
The uninstallation steps will be different depending on your TV. For example, if you have an LG TV, uninstall the Amazon Prime Video app by doing the following:
- Press the Home button on the LG TV remote.
- Scroll to the end and click on the edit app list icon.
- Tap on the edit icon (it looks like a pencil). A list of apps installed on your LG TV will appear.
- Navigate to the Amazon Prime Video app.
- Press the OK button on your remote.
- Select the X icon and press OK.
- Click YES to confirm.
- Select DONE.
Once the app uninstalls, install it and try again. The steps should work if Prime Video keeps stopping.
9. Check your device storage space
Insufficient bandwidth storage space in your TV prevents you from downloading new apps and files. It also causes the device to lag and makes it challenging to perform specific functions faster.
For example, if you have an app like Amazon Prime Video, insufficient space will prevent it from temporarily storing cache files that are essential to improving the app’s performance.
Therefore, create more space by deleting unwanted apps and files from your TV.
And if you use your TV’s browser to access Amazon Prime Video, delete the browser history, cookies, and data, and access the service to see if it fixes the issue.
10. Factory reset your TV
A factory reset is an extreme measure to take if everything else fails. It will delete everything from your TV, including personal information and device settings.
So first, go to your device’s settings and look for an option to factory reset it. Then, download the Amazon Prime Video and try again.
Here are specific guides for different TV models:
- How to factory reset a Hisense TV
- Steps for factory resetting an Insignia TV
- How to factory reset a Haier TV
- How to factory reset a TCL Roku TV
Why does Amazon Prime Video keep cutting out?
If Amazon Prime Video keeps cutting out:
- Check your HDMI cable. Ensure the cable is compatible with HDCP 1.4 for HD video content or HDCP 2.2 for UHD or HDR content.
- Ensure all cables connected to your devices are intact.
- Reverse both ends of your HDMI cable and try again.
- Unplug the HDMI cable and plug it into the right port.
If these steps don’t work, it could be that your HDMI cable is damaged. Try switching it to another device. You’ll have to get a new cable if it doesn’t work. We recommend the PowerBear 4K HDMI cable.
So, how do you fix Amazon Prime Video when it keeps crashing on TV? You can do different things, including restarting your device, updating the app, or uninstalling the app from your TV. Alternatively, close any other devices streaming the same titles simultaneously.
If that does not work, check your TV’s storage space, ensure your internet connection is stable, and ensure your device is compatible with the Amazon Prime Video app.