YouTube app not working on Hisense Smart TV

The YouTube app on your Hisense Smart TV is an improved version of the traditional YouTube site. An advantage of the application is it makes it easy for you to find and watch high-quality videos and stream them on your television.

But from time to time, users come across a Hisense TV YouTube error whereby it buffers endlessly, the app is not loading, or an unknown factor is causing an issue.

In some cases, you find that the Hisense Smart TV and other applications are working fine but not the YouTube app. Several things can explain why you are encountering this problem.

Why YouTube app is not working on Hisense Smart TV

Some of the reasons the app is not working include:

  • YouTube servers are down.
  • The app is out-of-date.
  • The TV’s operating system is out-of-date.
  • The app has lots of corrupted data.

The app can also stop working if your internet connection is slow.

Luckily, you can fix the problem in various ways:

1. Update the YouTube App

The easiest way to fix YouTube errors on Hisense TV is by updating the YouTube app.

Follow these steps to update YouTube on your Hisense Smart TV:

  • Go to the Hisense home screen.
  • Select the YouTube app.
  • Tap on the red switch to remove the application.
  • Select OK to confirm your choice.
  • Go to the Play Store.
  • Search for  YouTube.
  • Select the app and install it.
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Once installed, open it and try again.

2. Check your Internet Connection

The quality of your internet connection or home network affects how YouTube videos play on Smart TV.

For example, if you are playing HD videos and you see YouTube buffering on Hisense TV, your internet speed is slow and needs upgrading.

Here are the speeds recommended to play different video formats on the app:

  • 4K – 20 Mbps
  • 1080p – 5 Mbps
  • 720p – 2.5 Mbps
  • 480p – 1.1 Mbps
  • 360p – 0.7 Mbps

Consider running a speed test to see what number you are getting. If it is below the recommended value, consider upgrading your internet.

But if the number is higher and you are getting the problem:

  • Restart the app.
  • Restart your Hisense Smart TV by doing a power cycle.

Also, consider restarting your home network or contact your ISP for further troubleshooting.

3. Reset your Hisense Smart TV

If YouTube freezes on Hisense, consider resetting the Smart TV. Here is how:

  • Go to Main Menu using the remote.
  • Select Self-diagnosis.
  • Choose Reset.

Give your TV a few seconds to reset itself. Once done, open the app and try again. Another simple solution is to power-cycle the TV.

4. Clear Cache or Internet Memory Data

If YouTube won’t load on Hisense, consider clearing cache or internet memory data.

  • Press the Home button on your remote.
  • Choose Network.
  • Select Clear Internet Memory
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Once you have cleared the memory, open the app, and try again.


You can fix YouTube on Hisense TV if you know the primary cause of the problem. If the app is buffering, the issue is your internet connection or home network.

In case the application is freezing, consider restarting the Smart TV and the app. Also, ensure the YouTube app and the device OS are up-to-date.


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