Fix: Samsung TV server is under maintenance

When you power on your Samsung TV for the first time, you have to go through a short process of setting it up.

Thankfully, Samsung Smart TVs are user-friendly and require little effort to set up. You can go through the settings with ease and start watching content on your TV instantly.

However, some users encounter difficulties whereby they get different errors during and after the setup. A typical error is whereby you get the message that the Samsung TV server is under maintenance.

Generally, the error could be self-explanatory: Samsung is maintaining its servers or experiencing a server issue affecting the service you are trying to access.

But the problem could be more than that. For example, your internet connection may also be unstable. This means that it cannot send the request to the Samsung TV server.

Some users have experienced this problem when connecting to the Smart Hub. In this case, the reason is that your TV has failed to download or fetch the Samsung terms and conditions.   

How to fix the ‘Samsung TV server is under maintenance’ error

Luckily, you can fix the ‘server is under maintenance’ error in different ways. They include:

1. Restart your Samsung TV

A simple restart of your Samsung TV can solve many issues. One of them is the ‘Samsung TV terms and conditions server is under maintenance’ error.

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While you can restart your Samsung TV in different ways, consider unplugging the power cable from your TV. Once done, wait for at least 60 seconds, then plug it back in.

2. Check your internet connection

Router and ethernet cable

You require a stable internet connection to set up your Samsung Smart TV and agree to terms and conditions when accessing the Smart Hub.

  • Ensure that you have connected all the cables to the router correctly.
  • Restart the router. Unplug the power, wait about 60 seconds, and reconnect.

If you are connecting using a wireless connection, ensure that the distance between the modem or router and the TV is less than 15 meters. You should also remove any obstacles.

Another solution is to connect using Ethernet instead of Wi-Fi. You can also switch from Wi-Fi to mobile data and vice versa to find out which works better.

3. Change DNS settings on your Samsung TV

The DNS settings on Samsung Smart TVs help establish the speed and connectivity of your device to the internet.

Ideally, the default DNS configuration is enough to give you access to the internet. However, using the factory-built DNS during the setup can cause errors.

Here is how to change it:

  • Go to Menu
  • Select Network
  • Select Network Settings
  • Choose IP Settings
  • Select DNS Settings
  • Choose DND Setting Obtain Manually
  • Press Enter Manually
  • Input your DNS address as
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Once done, restart your TV and try again.

Here’s a detailed guide for resetting network settings on a Samsung TV.

4. Disable any adblockers

block ads
Image: Vector Juice

When setting up your Samsung Smart TV, it would be helpful to disable your adblocker, including any VPN.

You can enable it to continue using it for other services once the setup is complete.

5. Reset the Samsung TV Smart Hub

Since the issue can originate from the Smart Hub, consider resetting it to see whether it fixes it. Here is how:

  • Power on your TV.
  • Press the Smart Hub button from your remote.
  • The Smart Hub screen will display.
  • Press the blue letter D button from your remote. The Setting option in Smart Hub will open.
  • Select Reset.
  • Press enter from remote.
  • You will see a password screen.
  • Enter 0000 as the default password.

Smart Hub will reset automatically and display the message Reset Complete once done.

6. Factory reset your Samsung Smart TV

A better solution to the ‘Samsung server is down for maintenance’ setting is to factory reset your Smart TV.

If everything else fails, it should be the last resort because you will delete your settings and data. Do the following:

  • Open Settings.
  • Select General.
  • Select Reset.
  • If prompted for a PIN, enter 0000 as the default PIN.
  • Select Reset.
  • Select OK to complete the reset.
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Your Samsung TV will restart automatically.

Bright TV screen

Depending on your TV, the factory reset steps may be different. In that case:

  • Go to Settings.
  • Select Support.
  • Select Self Diagnosis.
  • You will see a Reset option in that menu.

Once you select Reset, your TV will restore its settings to factory defaults.


You can try different things when you encounter the Samsung TV server is under maintenance error.

For example, you can reset Smart Hub and try again. If that does not work, check your internet settings, change your DNS to, and disable adblocker or VPN.

Another solution you can try is to factory reset your Samsung TV to delete all settings and try again.

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