Samsung Smart TV Hub not working? How to fix

The Samsung Smart Hub is a feature that allows you to access applications on your Smart TV. You can also use it to download apps and stay in touch with family and friends through social networking services. But what if the Samsung Smart TV Hub is not working?

The Samsung Smart Hub may fail to launch or stop working completely due to a software glitch or an internet connection issue. Fortunately, you can easily resolve the issue by resetting the Smart Hub.

Other reasons that may cause it to stop working include:

  • You do not have a stable internet connection.
  • Your device software is out-of-date.
  • You have entered an incorrect PIN code.
  • Samsung is updating the software.

In this guide, you will learn how to troubleshoot the Smart Hub and fix any issues that may prevent it from working properly.

How to reset the Smart Hub in Samsung Smart TVs

  • Power on your Samsung TV.
  • Press the Smart Hub button from your Remote Control to display the Smart Hub screen.
  • Press the blue letter D from your Remote Control to open the Settings window.
  • Select Reset.
  • Press Enter from the remote.
  • Enter the password to your device. If you have not changed the password, use the default one as 0000.

Smart Hub will reset itself automatically. Simply wait for a confirmation message displayed as Reset Complete.

Another way of resetting the Smart Hub is to go to Settings > Support > Self Diagnosis > Reset Smart Hub. Or, go to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.

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Enter your PIN and select OK to complete the process.

Update the software on your Samsung Smart TV

A Samsung Smart Hub update problem may also cause it to stop working. Fortunately, updating the application won’t take much time as long as you have a good internet connection.

To update Samsung Smart TV software:

  • Go to Settings.
  • Navigate to Support > Software Update.
  • Select Auto Update.

Your device will start to update itself automatically. While Smart Hub is being updated, give it time to complete and ensure you do not switch your TV off.

You can also update the software over the internet. To do this:

  • Go to Settings.
  • Select Support and go to Software Update.
  • Select Update Now.

The device will start to download new updates. Once the process ends, your TV will reset automatically. If there are no updates, select OK and exit.

Troubleshoot Smart Hub button not working

  • Hold down the home button for about five seconds.
  • Check whether the power cords have become loose from the back of the TV. If that is the case, plug them back in and try again.
  • Unplug the TV from the power source.
  • Wait for about 20 seconds and then plug it back in. Once done, try pressing the Smart Hub button to see if it works.

In some cases, the issue occurs when the Smart TV has installed new updates. You will need to restart your TV and try again.

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How to activate Smart Hub in Samsung Smart TVs

In some instances, the Hub may not work because you have not followed the correct Samsung Smart Hub setup.

If this is the case, follow these guidelines to activate the Samsung Smart TV hub:

  • Press the Smart Hub button on your remote.
  • You will see a message displayed as Downloading – Installing – Starting.
  • You will also see an internet connection message suggesting that Smart Hub is connecting to the server automatically.
  • Select Agree on both windows.
  • An update message will appear on the screen.
  • Press OK on your remote.

It will take about four minutes for the application to download and install or to complete the Samsung Smart Hub setup.

Check your internet connection

When your internet is not working well, you will encounter a problem with Smart Hub. For example, you will be unable to update the service, open a streaming app, or download content.

Consider troubleshooting your internet connectivity to continue using your TV. Here is how to troubleshoot the problem:

  • Ensure that you have connected all the cables to the router.
  • Restart the router by unplugging the power button, wait for about 60 seconds, and reconnect.
  • If you are using Wi-Fi to connect, ensure your modem or router is near the TV. The distance should not be more than 15.2 meters. Also, there should not be obstacles between the devices.
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Another option you can consider is to try and reconnect to the internet. To do that:

  • Click the Home button on your remote control.
  • Go to Settings.
  • Select Network or General.
  • Select Open Network Settings.

At this point, choose between a wired or wireless connection. Start with a wired connection so that you can connect to the internet directly and try opening Smart Hub again.

For a wireless connection, ensure to select the correct network.

Factory reset your Smart TV

If all other options fail, consider factory resetting your Smart TV. The option will restore all TV settings and allow you to start anew. Here is how:

  • Open Settings.
  • Select General.
  • Select Reset.
  • Enter your PIN or the default one as 0000.
  • Select Reset.
  • Select OK to complete the reset.

Depending on your Smart TV, you will have to go to Settings – Support – Self Diagnosis – Reset.


When Samsung Smart Hub apps are not working, you can try to troubleshoot the issue in various ways. You can reset Smart Hub and start anew.

Another option is to update Samsung Smart TV software or check your internet connection. If that does not work, perform a factory reset on the device to restore its settings.

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About the Author
Walter Allen
Streaming Media expert and technology writer. I’m here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services.

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