The Amazon Fire TV platform can run different types of applications. You can install gaming, utility, streaming, and productivity apps, among others. But from time to time, users encounter problems with Amazon Fire TV apps not working.
An app can fail to work on your Fire TV because of various reasons. It will not run well if you have not updated your system or the application itself. Also, low memory on your device and internet problems can prevent it from working.
Whenever Amazon Fire TV apps are not working, you need to first identify the cause then try to find a solution. The following are some ways of troubleshooting applications on Amazon Fire TV.
Fire TV apps are not responding
When Fire TV apps are not responding, you need to pinpoint the cause because there can be many reasons why you are getting the problem.
For example, it may not be compatible with the streaming device, the application may require a stable internet connection or the app is outdated.
Here are some troubleshooting steps you can take to fix it.
1. Restart your Fire TV
Here is how to restart your Fire TV:
- Press and hold the Play/Pause and Select buttons simultaneously for five seconds.
- Alternatively, go to Settings.
- Select Device.
- Choose Restart.
Also unplug the power cord, wait for about 10 seconds, and then plug it back in.
2. Clear the Cache and Data
To do this:
- Go to Settings.
- Select Applications.
- Tap on Managed Installed Applications.
- Select the app that is not responding.
- Select Clear Cache, and then Clear Data.
You can also troubleshoot the problem by uninstalling the app, and then reinstalling it.
Fire TV apps not working on iPhone
The first step for troubleshooting this problem is to check the App Store for any pending updates of the Fire TV app. If that does not work, you should Force Close the app:
- Swipe up from the bottom of your screen.
- Pause halfway up the screen.
- A multitasking option will open.
- Swipe the Fire TV app off the top of the screen.
- Tap the wallpaper to return to the home screen.
- Once done, restart your iPhone.
Another step is to check that you have connected your iPhone to the same wireless network as your Fire TV devices.
Amazon Fire TV remote app keeps disconnecting
If you are experiencing connection issues with your Amazon Fire TV remote app:
- Ensure you have connected your device to the correct wireless network.
- Ensure you have connected your devices to the same network for better communication.
You can also try to connect to the network again by following the steps below:
- Press the Home button on your remote.
- Select Settings.
- Choose Network.
- Select the name of your network (home, guest, mobile, etc.).
- Enter your password.
After entering a password, select Connect and watch whether it disconnects again.
Other options include restarting the device the Fire TV app is on and check whether there is an update on the app.
Amazon Fire Stick won’t load apps
If your device is not loading or apps not showing on Fire Stick after opening it:
- Restart the Fire Stick by unplugging the power cord.
- Hold the power button for 20 seconds while the device remains unplugged.
- Plug it back in and power it on.
Next, go to the Fire Stick input channel and see whether it loads.
Other steps you can take include ensuring that your HDMI cables are not loose or damaged and check for any internet connection issues.
If the device is new, access the content and device management page from your account and remove the registration of your Fire TV. Once done, restart it and try again.
Amazon Fire Stick music not working
Sometimes songs tend to buffer, pause, and stop playing when streaming Amazon Music. As one of the many Amazon Fire TV issues, you can try to fix it as below:
- Ensure you have a stable internet connection.
- Check that you have connected your device to a mobile or wireless network.
- If you are streaming Amazon Music on a mobile network, ensure that the app settings allow for a cellular connection.
- Force stop the app and reopen it.
- Ensure your device supports a higher playback or at least 16-bit/44.1 kHz.
Another step you can take is to power down and restart your device. Alternatively, restart your router or modem. If that does not work:
- Go to Settings > Applications
- Open Manage Installed Applications.
- Clear App Data and Cache
- Restart your device.
You can also check social media pages for any outages in your area.
Amazon Fire TV keeps crashing
When the Fire TV starts crashing, it will turn itself off and on. Here are some Amazon Fire TV troubleshooting steps you can take:
1. Factory reset the device
- Press and hold the Back button and right side of the navigation circle simultaneously for ten seconds.
- Choose to continue the factory reset on the TV screen.
2. Replace the batteries in the remote
Try to replace the batteries in the remote. If the power is low, it could be causing a glitch and send restart signals to the device.
3. Check for overheating
Check the device itself to ensure that your TV exhaust is not causing the device to overheat. Overheating means there is not enough power to get to the Fire TV.
Make sure that you are using the same cords and power adapter that came with it. Also, use the recommended HDMI extender so that your TV’s exhaust does not affect the Fire Stick.
Can’t download apps on Fire TV
When downloading any free application from Amazon, you must have a form of payment through your Amazon Account for which you have registered the Fire TV you are using currently.
Therefore, open the account for the device you have registered and edit your credit or debit card information.
Once it reflects your form of payment, try downloading the app again. The service will not charge you any fee. However, Amazon requires this information for any free or purchased downloads.
Amazon Fire TV apps keep buffering
If you have a problem with the Fire TV app not connecting because it keeps buffering, troubleshoot it as follows:
- Check your internet speed.
- Restart your Fire Stick.
- Turn the option to collect app data off through Settings > Applications > Collect App Data Usage > Turn OFF.
- Optimize the general performance of your device. Go to Settings > Preferences > Select Data Monitoring > Turn the option OFF.
- Uninstall all the applications you are not using.
- Restart your router or modem.
- Clear app cache. Go to Settings > Applications > Manage Installed Applications > Select the app that is buffering > Select Clear Data and Clear Cache.
You can also try to free up RAM or use a VPN.
Whenever you encounter an issue with the Amazon Fire TV apps not working, try to identify the primary cause of the problem.
You can also go through simple troubleshooting steps, such as restarting your device. It is also helpful to reinstall the app, check your internet connection, and clear the application cache or data.