Hulu error codes: causes and how to troubleshoot

Hulu is one of the few platforms that offer the best streaming experience. But sometimes things get annoying when you come across many errors. When an error occurs, you may not know what it means at first.

However, if it has a corresponding code, finding a solution to the problem becomes easier. Most Hulu error codes are easy to troubleshoot because the service offers procedures on how to fix them. Some are challenging because they could be a result of a system-wide issue.

But why is Hulu not working on your device? Generally, a majority of problems on Hulu occur because of a corrupted file, out-of-date software, poor network connectivity, and device or hardware issues.

Unless you know the primary source of the problem, fixing it on your own becomes challenging. In that case, you will have to seek support from Hulu technicians.

List of the most common error codes on Hulu

The following are some well-known error codes and how to fix them.

Hulu API Token error 5 – technical issues with the app

API errors are usually software issues. The API token error 5 on Hulu occurs on the iPhone and iPad devices. You will encounter it when trying to load up the application on the phone, but you cannot access movies or TV shows.

Here is how you can fix it:

  • Delete the app from your device.
  • Restart your device.
  • Go to the App Store and reinstall the application.
  • Log in to your account and try again.

If Hulu won’t load after the above fix, consider updating your device software or contact the Hulu support team.

Error Code P-EDU103 – issues with your home network

The error points out a problem with your home network. It occurs while trying to watch live TV from an unrecognized network.

When connecting to Hulu, the service requires you to use your home network, which must be a residential and non-mobile internet connection.

You can fix error code P-EDU103 and other network-related issues on Hulu in various ways.

  • Stop using a mobile network to connect to Hulu.
  • Stop using a shared Wi-Fi network to connect to Hulu.
  • Disable VPNs and proxies.
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Another solution is to update your Home Network. Here is how:

  • Log in to your supported device.
  • Go to your online account page from a mobile or computer browser.
  • Go to the Privacy and Settings section.
  • Click on Set or Change Home.

When setting up or changing your home network from a mobile or computer browser, ensure you are using your new network.

Is Hulu down?

Some problems with Hulu may not be on a user’s end but Hulu’s. For example, home network issues can occur because of a bug the network is trying to solve.

If Hulu is down:

  • Check its social media pages for any announcements on outages.
  • Contact the support team for further assistance.
  • Visit the Hulu community forum to find out if other users are experiencing the same issue.

You can also use other resources, such as the Downdetector, to look at a live outage and user complaints of the issues they are experiencing.

Playback error

When Hulu stops working, you will encounter a playback error. It is a message you will see on almost all supported streaming devices.

Many things can cause Hulu playback failure, including network, software, and hardware issues, and corrupt data on your end, among others.

You can playback errors on Hulu through these steps:

  • Check that you have the recommended internet connection speed. The minimum threshold required to stream standard videos is 3.0Mbps.
  • Restart your streaming device by unplugging it from the power source.
  • Restart your networking equipment, including your router.
  • If you are connecting via a Wi-Fi network, use an Ethernet cable instead.
  • If your router is far away from your streaming device, place it closer to offer better signals.
  • Remove other devices that are using the same network, including consoles, smartphones, and computers if you don’t have a router for multiple devices.
  • Set your router to give it a priority to the device on which you are watching Hulu.
  • Delete and reinstall the Hulu app.
  • Clear app data.
  • Refresh the page or reload the video.
  • Use a different device or browser to see whether it fixes the Hulu connection error.

Another option is to follow your device manufacturer’s instructions to change its domain name server settings.

It is worth remembering that playback errors on Hulu are many. Most of them come with different error codes.

Examples include error codes P-TS207, 5003, RUNUNK13, and 407. You can fix them by following any of the steps provided above.

SEE ALSO:  How to fix Hulu error code PLRUNK15

Error code runtime-2 -browser or Hulu app crash

The error code runtime-2 can occur anytime you are watching a movie, TV show, or live event. It usually displays a Hulu error message on the screen with the code.

In most cases, the error happens when the Hulu app or web player fails suddenly, or the program crashes.

To fix runtime-2 on Hulu:

  • Update your Hulu app from your device’s respective application store.
  • Update the software on which your streaming device is running.
  • On a computer browser, try to clear the cache and cookies. You can also close the browser and try again.
  • Uninstall and reinstall the Hulu app.

Alternatively, try streaming from a different browser or device and check whether it helps.

Another option is to ensure that your computer, Smart TV, tablet, or smartphone meets the minimum system requirements.

Loading error

If you are having trouble opening up the Hulu app or website, you can use the following steps to fix the issue.

  • Ensure you have entered the correct login credentials.
  • Close the Hulu app and try opening it again.
  • Perform a power cycle on your router and streaming device by turning them off, waiting for a few seconds, and then powering them back on.
  • Improve your internet connection by connecting your device directly to the router or moving it close to the device.
  • Uninstall and reinstall the Hulu app.
  • Clear all browser or app cache and data/cookies.
  • Update your device software.

The above steps can work for you if you are experiencing buffering, freezing videos, poor video quality, and skipping.

You can also check for app and system updates to fix the issue. It is helpful to test other programs or apps on your device and see whether they work.

If you are getting the same problem, it could be due to poor internet connectivity. In that case, contact your internet service provider for further assistance.

Understand that loading errors can also have a code. An example is P-DEV323. It is an issue that occurs on most iOS devices.

The above steps can help you to fix it. In extreme cases, you may have to factory reset your streaming hardware to find a solution.

Error 504 – internet connection issue

Error 504 mostly indicates an issue with your internet connection. What you need to do is to improve your connection.

  • Reboot your router and try again.
  • Test your connection by running a speed test to see whether you have access to the internet. You need at least 3.0Mbps for HD videos or 16.0Mbps for 4K.
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Try connecting your streaming device to the router directly and open the video again. If your speed is below what Hulu recommends, consider upgrading your internet. You can also get a good router for streaming 4K content.

Error P-EDU125 – payment information error

You may encounter this error when using Hulu on your Apple TV. It occurs because of a mix-up with your subscription plan. To fix it, you need to update your payment information:

  • Log in to your Hulu account.
  • Go to the Payment Information section.
  • Under Payment Method, click on Update Payment.
  • Select your preferred payment method.
  • Enter your credit or debit card information.
  • Click Save Changes.

If Hulu is billing you through a third-party, such as iTunes:

  • Open iTunes from your computer.
  • Select AccountView My Account and sign in.
  • Under Payment Information, select Manage Payments.
  • Edit your preferred payment method.
  • Click Done.

Try switching your third-party billing to Hulu to avoid future errors. Also, you can log in and out of your account, delete your profile, or cancel your Hulu subscription and subscribe again.

Here’s a more detailed guide for fixing the P-EDU125 error on Hulu.

P-DEV302 – error accessing Hulu on Vizio TV

The P-DEV302 error is synonymous with Vizio Smart TVs. You can fix it by:

  • Updating the Hulu app on Vizio TV.
  • Resetting your Vizio Smart TV through power-cycling the device.
  • Factory resetting your Vizio Smart TV.

You can also consider restarting Hulu or uninstalling and then reinstalling the app, as recommended by Hulu. Here are more solutions for the P-DEV302 error.

P-DEV320 – issue with Hulu servers

The P-DEV320 error is a bug that occurs occasionally. It usually indicates a problem with Hulu servers.

When your device is unable to communicate with the Hulu servers, this issue occurs. It is also related to other errors, including P-DEV318.

You can try to troubleshoot it by restarting your streaming hardware and network equipment and see whether that helps. Alternatively, try using a different device or internet connection.

If it does not work, go to this P-DEV320 troubleshooting guide for more solutions or contact the streaming service for assistance.

Also, check social media to figure out whether Hulu is having a system-wide problem. But in general, a better option would be to wait until Hulu fixes the issue.


When you encounter an error while watching a TV show or movie on Hulu, first determine the source. It will be easier for you to solve it if the error has a corresponding code.

In case you encounter Hulu live problems, the issue could be you are connecting from a non-recognized network.

You can fix it by connecting to your home network. But for some issues that are beyond you, such as a system-wide outage, contact the technical team or wait for Hulu to fix them.

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About the Author
Walter Allen
Streaming Media expert and technology writer. I’m here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services.

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