If you are a Hulu subscriber, chances are you have encountered several streaming issues with the service. Streaming issues occur when your device cannot communicate with Hulu servers.
In most cases, each problem always has a corresponding error code. For example, many Hulu users have recently come across error code RUNUNK13. The error occurs whenever a person is watching a live event, such as the World Series.
But many people have also encountered the error whenever they watch a movie or a TV show. When it occurs, the video freezes, and you are unable to stream your movie.
For other users, they are unable to continue from where they stopped watching a video. RUNUNK13 error code on Hulu can occur due to any of the following reasons:
- A problem with Hulu servers
- Device issues
- Poor internet connectivity
- Outdated app
How to fix error code RUNUNK13 on Hulu
While the problem has been around for almost a year, Hulu hasn’t fixed the bug as they’ve stated on their Facebook page. However, you can troubleshoot the Hulu error code RUNUNK13 in different ways.
Remember that until an official solution is released, what works for you may not work for another user. With that in mind, try out these steps to fix RUNUNK13 error code:
1. Close the app
You need to exit the application and start the service again fully. Depending on your device, exiting the app may leave some features running in the background. Here is how for different devices.
To close Hulu on Android TV, Phones, and Tablets:
- Go to Settings > Apps > Hulu > Select Force Stop
To close the app on Apple TV:
- Double-click the Menu button
- On the app switcher dashboard, check to ensure Hulu is in front and center
- Swipe up in the trackpad on your remote
- Hulu will disappear to the top
To close Hulu on iPhone and iPad:
- Go to the home screen and double click on the Home button
- On the multi-task tray, swipe up on Hulu’s preview to force stop it
Generally, you must fully close the app to turn off all its features so that it can restart afresh.
2. Perform a power cycle
You can perform a power cycle by turning off your device, then wait for a few minutes before you turn it back on. Open the app and try again. Power-cycling helps to refresh connections and start anew.
3. Clear cache or switch browsers
You may be encountering this error due to cache build up on your browser. You can, therefore, fix it by clearing cache from your browser or switching to a different browser.
In fact, this solution has worked for several people. However, if it doesn’t work for you, proceed to the next step.
4. Check your connection
When you encounter RUNUNK13 error on Apple TV while watching a live event, the problem could be your internet connection.
You need to run a speed test to ensure that it is within what Hulu recommends.
The recommendations are:
- 3.0 Mbps for TV shows and movies
- 8.0 Mbps for live streams
- 16.0 Mbps for all 4K content
If your speed is below 3.0 Mbps, you need to upgrade.
5. Check for system and app updates
Go to your device’s app store to check for app updates. Also, check to ensure you are using the most current OS.
Checking for system and app updates ensures you are receiving all the latest improvements, features, and bug fixes.
6. Wait for Hulu
Nothing on your end may be causing the problem. Instead, Hulu may be experiencing some service outages affecting many of its customers.
In that case, you will have to wait until Hulu looks into the issue and fix it from their end as they have given this response on their forum. Until then, there is nothing more you can do.
No more RUNUNK13 error on your screen!
You can fix Hulu error RUNUNK13 by checking to ensure that you are using the latest version of the app. Also, try to clear the cache and data from your device.
That will help to remove temporary files, corrupted data, free up some space, and improve overall app performance. If all the steps fail, contact the Hulu support team.
If you have found another solution that works but isn’t on this list, why not share it with us? By doing this, you could help many others who are having the same problem.