When streaming content on Hulu using Roku TV, some users have come across the error code PLRUNK15. This Hulu error code can pop up anytime.
It usually displays the message as “Error Playing Video. We encountered an error playing this video. Please try restarting the video or select something else to watch.”
As the message states, you will be unable to continue watching a video when the issue occurs.
The issue seems to be new because many people started experiencing it almost a month ago. For others, it occurred after updating their Roku TV software.
How to fix PLRUNK15 error on Hulu
If you are getting it, you can fix it in the following ways.
1. Restart the video
Restarting the video is the immediate solution you get when you encounter the problem. To do this:
- Click OK on the pop-up error message that displays on the screen.
- Go back to the video and click play.
The video should play as usual.
In other cases, the Hulu error code PLRUNK15 appears several times even after restarting the video.
If that does not fix, consider the solutions below.
2. Reset Roku
When you uninstall Roku, you are removing its profile from your device. It will remove all errors, sessions, cache, and streaming issues that had accumulated over time.
By reinstalling it again, you are introducing a fresh copy of the app to your device. You will be installing an updated application that is compatible with your device.
That should fix the error and allow you to continue watching your videos.
3. Unblock ads
The error is a DNS issue that is specific to all Roku devices. When it shows up on Hulu, it is because your device is blocking ads-e-darwin.hulustream.com.
If you have set up a blocking application that acts as a DNS sinkhole, it will block ads. That will force the problem to occur more frequently.
You can fix the issue by unblocking ads or uninstalling the blocking application. Or, enable DNS masquerading and add ads-e-darwin.hulustream.com to your Whitelist. That should fix the problem.
4. Update Roku
You must ensure you are using the latest version of the app to fix the Playback failure. To do this:
- Go to Home menu on Roku
- Go to Settings
- Select Systems
- Select System Update and then Check Now
If you are using an old version, you should be able to update it.
5. Restart your device
Another way of fixing the Error on Hulu is to restart your device. You can do this by:
- Unplugging the device from its power source
- Leave it unplugged for two minutes
- Plug the device back and turn it on
You should play the video to check whether you have fixed the problem.
In most cases, restarting a device fixes many issues, including network-related errors.
You can troubleshoot Hulu in various ways when you encounter error PLRUNK15. The Hulu error code plrunk15 is new to most people. That means specific fixes may not work.
If the above methods do not help, contact Hulu support. Since the issue is particular to Roku, contact their support services for troubleshooting.