Amazon Prime Video is not working on Samsung TV? The fix

Amazon Prime Video allows you to watch on-demand movies and TV shows via an app that you must install on your Samsung TV. You will also get original films, television series, and other entertaining content.

When Amazon Prime Video is not working on your Samsung TV, it will show an error code that indicates a specific problem. In some cases, you do not get an error code at all.

That means you will have to figure out what is causing the issue and whether you can fix it on your own or escalate it to a technician.

Why Amazon Prime Video is not working on your Samsung TV

Amazon Prime Video is not working on your Samsung TV due to any of these reasons:

  • Your TV does not have enough memory.
  • The video streaming app is out-of-date.
  • Your TV’s software is out-of-date.
  • Your account is inactive.
  • You have not connected your Samsung TV to the internet.
  • Your internet connection is slow.
  • Your HDMI cable is not compliant.

Luckily, you can fix these and many other issues in different ways.

How to fix Prime Video not working on Samsung TV

Follow these guidelines to fix the issue:

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1. Cold boot your Samsung TV

A cold boot helps to shut down the TV and reboots it. It can help solve different issues, including glitches, picture issues, freezing, not loading, and crashing.

You can cold boot a Samsung TV in two ways:

Using a remote

  • Hold down the power button.
  • Wait until the TV turns off and on again.

The whole process should take about five seconds to complete.

Unplugging the TV

  • Unplug the Smart TV from the wall outlet.
  • Leave it unplugged for 30 seconds.
  • Plug it back in.

Try opening the app and see if it has fixed the issue.

2. Update the TV’s software

Here is how you can check for software updates on your Samsung TV:

  • Go to Settings.
  • Select Support.
  • Choose Software Update.
  • Select Update Now.

If the update is available, your device will install the software and reboot automatically. Next, try to use the Prime Video app and see if you have fixed the problem.

3. Delete the Prime Video app from your TV and download it again

Follow the steps below to delete the application. The methods will also help you to reset Amazon Prime on my Samsung TV.

  • Go to Apps.
  • Select the Settings icon.
  • Locate and select the Amazon Prime Video App.
  • Select Delete.
  • If the device has greyed out the app, it means it is a recommended application. Therefore, select Reinstall.

Once you have deleted the app, you need to download it again. Also, consider downloading if you can’t find Amazon Prime on Samsung TV. Here is how:

  • Press the Return button on your remote.
  • Select the Search icon.
  • Key in the name of the app (Amazon Prime Video) and select it.
  • Select Install.
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After installing it, open it and try again.

4. Reset Samsung Smart Hub on your TV

Before you reset the Samsung Smart Hub, you will have to collect the login information for all of the apps you have installed on the device. Once done, follow the steps below:

  • Go to Settings.
  • Navigate to Support > Self Diagnosis > Reset Smart Hub.
  • Enter your TV’s PIN or the default one as 0000.

Once you enter your PIN, the reset will begin.

5. Ensure you have the correct HDMI cable

While this problem rarely occurs, it could be one reason you cannot watch movies and TV shows in HD or 4K. That can happen if the HDMI cord is not compliant.

In most cases, streaming HD content requires a cable with a rating of at least HDCP 1.4. For 4K content, it needs to be at least HDCP 2.2.

If the HDMI cable is outdated, you will need to buy a new one to watch HD or 4K content. We recommend the iBirdie 4K HDR HDMI cable.

6. Update Amazon Prime on Samsung TV

Here are the steps you can follow to update Amazon Prime on Samsung TV.

  • Press the Home button on the remote.
  • Navigate to Apps.
  • Select Amazon Prime Video.
  • Select the Settings icon.
  • Highlight and enable Auto Update.

Once you enable Auto Update, the app will start updating automatically.

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7. The video is not available

When watching specific content that is outside of your time zone or country, you will get an error telling you Amazon Prime video is unavailable.

You cannot fix this problem unless you use a VPN. Also, the service could be unavailable because its servers are down. In that case, wait until Amazon fixes the issue.

8. Check your internet connection

You can check your internet connection by performing a network status test.

  • Go to Settings.
  • Select General.
  • Choose Network.
  • Select Network Status.

At this point, run the test. Pay attention to error messages. Also, check whether you see an X between your Smart TV and the router.

If you get an error, consider doing the following:

Power cycle your network equipment

You can complete this step by unplugging all network-related devices from the power source. These include the modem, router, and TV.

Next, start plugging back in the router, modem, or TV. Try connecting to the network or opening the app and see whether it fixes the issue.

Increase your internet speed

If you have connected many devices to your Wi-Fi, your TV will not get enough signal to stream HD or 4K content.

In that case, disconnect them from the wireless network and try again. These devices can include tablets, mobile phones, gaming consoles, and computers.

If that does not work, contact your ISP provider or consider upgrading to a package that offers better internet speeds.

When Amazon Prime video is not working on your Samsung TV, you need to identify the cause of the problem so that you can try to fix it. First, you should reboot the TV by unplugging it from the power source.

If that does not work, consider updating Prime Video and device software. Other options you can explore are checking your internet connection, resetting the Smart Hub, or checking whether Amazon has a system-wide problem.

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About the Author
Walter Allen
Streaming Media expert and technology writer. I’m here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services.

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