An advantage of using the Arris modem is you do not have to worry about internet speeds. With the right modem, you can get something done quickly, including streaming an HD video or music.
But sometimes that does not happen. The device can stop working and cause other issues unknown to you.
Whenever you encounter a problem, troubleshoot your Arris modem so that you can find a solution fast and continue surfing the web.
You can encounter different problems with your Arris modem. For example, the device loses connections randomly, the internet drops frequently, and the strength of the Wi-Fi hotspot becomes weak.
By following through with the necessary Arris modem troubleshooting steps, you will find a solution that can help you fix the problem. Here are some of the issues with the device and how to troubleshoot or fix them.
Fix Arris modem online light blinking
The online light on most Arris modems can blink during startup or when the device is operating. If it is flashing during startup, it means the IP registration was unsuccessful.
When it blinks during operation, then the IP registration is lost. Here is how you can try to find a solution to the problem:
- Check both ends of the coaxial cable connector of the Wi-Fi modem and wall outlet. Tighten each connector if they have come out loose.
- Check the Ethernet cable. If you have connected it, ensure the connection to your cable Wi-Fi modem and the computer is correct.
- Check your cable television service. In this case, ensure the service is operating well.
- Power-cycle the gateway to allow the device to re-establish a new connection.
On some Arris modems, a flashing blue online light means the device is scanning for an Internet connection. Give it time and try again.
Troubleshoot Arris modem shows blue lights
Blue lights on the modem can mean different things, depending on the type of device you are using.
However, whenever you power on your modem for the first time, it will undergo a self-test when booting up. On completion, the Downstream light will blink GREEN.
After the modem synchronizes on a Downstream channel, the Downstream light will turn solid GREEN, and the Upstream light will start blinking GREEN.
After the device establishes a connection, the Upstream light will turn solid GREEN.
When channels are bonding, the Upstream and Downstream lights will start blinking BLUE. After the successful bonding, the Upstream and Downstream lights will turn solid BLUE.
Also, understand that a solid BLUE light will occur when the device is operating in a normal state, has finished bonding, has established an internet connection, installed the latest firmware, and the speed is more than 1Gbps.
If the US/DS light is blinking on your modem, follow this guide.
How to fix Arris modem Wi-Fi issues
If your Arris Modem Wi-Fi is not working correctly, the following are some troubleshooting steps you can take to find a solution.
1. Restart the modem
Restarting the device is the first step you should take whenever it is not working. It will help you to fix many issues, including improving slow connections.
- Unplug the power cord from the wall outlet.
- Ensure all the lights on the device are off.
- Wait for a minute before plugging the power cord.
Plug back the cord and wait for internet lights to turn blue, thus indicating a high-speed connection on multiple channels.
2. Check the lights
If your internet connection has a problem, you will see different lights on the device. But what color should the lights be on my Arris modem?
- No color: If you do not see any color, your gateway is off or not receiving any power. Power it up and try again.
- Solid red: If you see a solid red color, the device is not booting up correctly. Try another power outlet or check whether you have a damaged cord, or unplug the power cord and replug it again.
- Flashing green and solid green: A flashing green color means the gateway has connected to a power source and needs no further action. Solid green means the gateway is on and working well.
- Solid blue: A solid blue color means your broadband internet connection is active.
If the Wi-Fi light is off, it means you have disabled your Wi-Fi bands, and the device does not have an active connection. Solid red color means Wi-Fi network failure. Contact customer support to fix it.
But if the Arris modem keeps flashing yellow or solid green on the Wi-Fi light, your wireless connection is active and will work well once the color turns green.
Fix: Arris modem link light blinking orange
When you see the Arris modem link light blinking orange or amber, it means you have a stable connection, but it cannot access an IP.
It also indicates data traffic is in progress. Give it time to complete the process. Alternatively, restart the device and try again.
How to reset an Arris modem
When you reset the Arris modem, you will restore it to factory default settings. That includes your passwords, static IP address, port forwarding, routing, DNS, customized wireless settings, and DHCP settings, among others.
You can reset an Arris modem in two ways:
1. Use the reset button
The reset button gives you an easy way of resetting the modem.
- Locate the Reset button on the back of the device.
- Press and hold the button for at least 20 seconds.
- Wait for the device to complete the reset process.
Once complete, check whether the process has resolved your issue.
2. Use the web interface
To factory reset your Arris modem using a web interface:
- Launch a web browser.
- Enter http://192.168.0.1 into the address box and press Enter.
- Log in to your account using your username and password.
- Click on the Utilities tab.
- Select Factory Defaults on the left panel.
- Click on the Factory Defaults button.
- Confirm your choice by clicking the OK button.
Your device will reboot and configure itself with the default settings.
You can troubleshoot your Arris modem in different ways to try and find a fix to your problems. For example, when the online light keeps blinking, determine whether you have connected the coaxial cable correctly.
A simple solution is to power-cycle the gateway to allow the device to re-establish a new connection. If you are unable to fix an issue, consider contacting customer support services.