How to fix Amazon Prime Video error code 5004

Amazon Prime Video is one of the top entertainment services. From the latest TV shows and movies to on-demand films, there is no shortage of content to keep you entertained.

However, like with most other streaming entertainment services, Amazon Prime experiences some technical errors from time to time. One of the most common of these errors is the Amazon Prime Video error code 5004.

Error code 5004 is an authentication error that occurs when you are trying to sign in to Amazon Prime servers from your streaming device. What this means is that you are unable to access any of your favorite content.

But worry not! Below, we have compiled all the information you need to fix this error when it occurs.

What causes Amazon Prime error code 5004?

Amazon prime 5004 error

Before looking at solutions, it is first important to understand what causes the error on Amazon Prime Video. Below is a look at some of the common causes:

  • Unreliable internet connection
  • Using VPN or Proxy or if your network or computer has a firewall
  • Antivirus and other security software
  • Corrupted cookies and cached data
  • Outdated Amazon Prime Video app
  • A bug problem with the Amazon Prime app

How to fix error 5004 on Amazon Video?

To fix Amazon Prime Video error 5004:

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1. Ensure you have a stable internet connection

One of the top causes of authentication issues with Amazon Prime Video is an unreliable internet connection.

Connectivity issues such as slow or fluctuating internet can lead to problems when accessing servers. Therefore, if you are getting error code 5004, one of the first areas you should check on is the connection.

First check that you can access the internet, then perform a speed check to ensure that your connection is stable. If there is a problem, contact your internet service provider for troubleshooting.

2. Disable VPN, proxy, firewall, and antivirus security programs

VPN, proxy, firewalls, and antivirus programs are other causes of connectivity issues. For VPN and proxy, traffic encryption and rerouting can cause you to experience problems accessing the servers.

Firewall and antivirus, on the other hand, can block your connection, leading to failed sign-in. Disabling these programs can help to fix these issues, thus allowing you to be able to sign in.

3. Clear your browser’s cache and cookies

If you are accessing Prime Video through your computer, cached data and cookies can be another cause of error code 5004.

When the data becomes corrupted, it can cause a conflict with the real website data causing sign-in to fail.

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Clearing the cache and cookies will remove the corrupted data, allowing you to sign in without problems.

4. Remove and re-install Amazon Prime Video App

It is also possible to get the Amazon Error code 5004 on Apple TV, PS4, and Xbox, if you are streaming your content through these devices.

The most common cause of the error in such a situation is usually a problem with the Amazon Prime Video app, which can be due to a bug or an outdated application.

You can fix the issue by deleting the app from your device, and then downloading and installing a fresh and up-to-date version of the application.

Getting Amazon Prime Video error code 5004 when trying to watch your favorite shows and movies can be a frustrating experience. However, it is possible to fix the error and resume streaming on Amazon Prime.

The above are some of the top solutions that can help resolve the error. However, if the problem persists, you should contact Amazon Prime customer service for additional troubleshooting and help.


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