Fix: Amazon Fire TV stick keeps losing internet connection

Don’t you just hate it when your streaming session is interrupted? Despite being a popular platform for entertainment content, Amazon Fire TV is not immune to problems.

One such problem that you are likely to experience when streaming your programs is the regular loss of internet connection.

So, what can you do when this happens? Well, while the issue can be frustrating, the good news is that it can be fixed.

In fact, some of the solutions are simple and will only take a few minutes. Below is a look at some of these solutions.

Fire Stick


What causes Amazon Fire TV internet connection issues?

Why does Amazon Fire Stick keep dropping the Wi-Fi signal? Below are some of the common causes of this issue:

  • Weak Wi-Fi signal
  • Unstable/slow network
  • Bugs and software glitches on Amazon Fire
  • Bugs and glitches on your router
  • IP address glitches

How to fix the Amazon Fire TV keeps losing internet connection issue

Use any of these options:

1. Check that your internet connection is working

One of the best places to start when Amazon fire stick keeps losing internet connection is the network itself.

Sometimes, the internet connection might have issues on the ISP side, thus leading to constant Wi-Fi disconnection by your Amazon Fire TV stick.

You can find out whether your connection is okay by running the inbuilt troubleshooting feature on your computer.

If the network is okay, you can move on to the next solutions. If not, you can either wait it out or switch to another network connection.

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2. Change your router’s WiFi band setting

If your router supports both 2.4GHz and 5GHz, you will get the best streaming experience by switching to bandwidths that are greater than 2.4GHz.

This is also helpful if you are using multiple devices on your network.

To do this

  • Open a browser and type in the router’s default gateway address. You should find this address at the back of your router
  • Enter the default username and password
  • Once you’ve logged in, go to Network Settings
  • Select your wireless network
  • Go to mode and change from 802.11 b/g/n mixed to 802.11n
  • Save the changes

You can now reconnect your Fire Stick to the internet and try streaming again.

3. Change the location of your Amazon Fire Stick/router

The location of your Amazon Fire Stick, as well as your Wi-Fi device, can affect the connectivity.

If the stick is placed in a hidden area, for example, in the TV’s back panel where it is obstructed, it won’t receive a stable signal. Likewise, if it is too far away from the Wi-Fi router, it will keep disconnecting from your Wi-Fi network.

Therefore, you should check the setup of both devices and ensure that they are strategically placed. Move the stick to an open area where it can get a good signal.

If possible, use an HDMI cable to connect the Firestick to the TV, thus leaving it exposed.

Make sure that the router is also close to the stick, preferably where there is a line of sight.

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However, don’t place it too close as this can cause some interference; about 1 – 2 meters with no obstacles in between is good enough.

4. Reset your TV and Amazon Fire Stick

Another reason for internet connection issues is minor glitches affecting your Amazon Fire Stick or your TV.

This is because of the fact that these devices work with software, which is vulnerable to occasional bugs. Fortunately, you can fix the glitches with a simple reset.

To reset your Amazon Fire TV stick:

  • Go to the “Settings” menu that is located on the Fire Stick’s dashboard
  • Select the “My Fire TV” option
  • Select the “Restart” option to reset the stick
  • Confirm the decision in the dialog box that pops up

The restart process is short, after which you can try streaming your programs again.

If resetting the Firestick does not work, you can try resetting your TV. To do this:

  • Disconnect the Firestick from your TV
  • With the TV still on, remove its power plug from the electrical outlet
  • Wait about 30 seconds to 1 minute then plug it back in
  • Start your TV and then insert the Firestick back in and check if the problem is solved.

5. Reboot your router

Your router is also prone to bugs and software glitches, which could be the cause of your issues. Some of the problems that these bugs and glitches can cause include being connected to Wi-Fi but having no internet.

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Another example is where your Firestick won’t connect to Wi-Fi. Luckily a simple reboot can fix the issue.

To reboot your router, press the hard reset button that is found on the back panel. You can also reboot it manually by unplugging it from the power outlet (while it is still on), waiting about 30 seconds, then plugging it back on.

Each of these methods restarts the router, which can fix any minor bugs and glitches that could be causing connection issues.

6. Upgrade to a newer Amazon Fire Stick/router

As your devices become older, they perform less optimally due to outdated hardware and software.

Therefore, if you are experiencing constant loss of connection, your old Amazon Fire Stick or Wi-Fi router could be the issue.

Upgrading to the latest Fire Stick model can help fix the problem permanently. You should also consider upgrading your router if it is showing any of these issues.


Are you experiencing a constant loss of internet connection on your Amazon Firestick? Or are you connected but with problems that make it hard to stream?

As an Amazon Firestick user, these are some common issues you might face, but they are still very frustrating. Luckily, the above solutions can help you troubleshoot and fix the problem to guarantee a stress-free streaming experience.

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