Solving ‘No network connection’ error on Crunchyroll

So, you are watching a video on Crunchyroll, and suddenly, you see an error message that reads No Network Connection. The video stops playing, and you have to determine whether your internet is not working.

But even after checking your connectivity and switching networks, you still get the same message. Many people have faced this issue on different devices at some point while using Crunchyroll. So, what causes it, and how can you fix it?

The ‘no network connection’ error on Crunchyroll is not new. However, it is not specific to one device. It can occur on your Android phone, TV, gaming console, or Amazon Fire Stick.

Sometimes, the problem happens because your internet connection is slow or unstable. But it can also occur if you have an outdated Crunchyroll app. However, other factors can also cause it.

Why is Crunchyroll showing ‘no network connection’?

You are getting the error because of the following reasons:

  • You have a VPN running.
  • Your proxy server is running.
  • Your ISP has an internet connection issue.
  • Some shows are not available for streaming.

The problem can also occur if Crunchyroll has a system-wide problem.

How to fix Crunchyroll’s no network connection error

You can solve the network error on Crunchyroll by doing the following:

1. Troubleshoot your internet connection

Wi-Fi connection
Image: Praveen

You require a stable internet connection to load videos on Crunchyroll. If your connection has an issue, troubleshoot it as follows:

  • Power-cycle your network devices by unplugging your router, modem, and streaming device from the power source. Wait for about a minute, and plug them back in, starting with the modem. Next, open Crunchyroll to see if it has fixed the issue.
  • Move your streaming device close to the router. The physical distance between your router and the device is why you cannot get online. Also, ensure nothing impedes your Wi-Fi signal.
  • Connect your device using a wired connection instead of Wi-Fi.
  • Switch mobile data to Wi-Fi or Wi-Fi to mobile data and try again.
  • Test your internet connection. You require a download speed of at least 2Mbps to watch most videos on Crunchyroll.
  • Check that all physical network connections are in place. Ensure the Ethernet cable is intact and undamaged. Also, the lights on the router or modem should flash green. If there are no lights, the device has malfunctioned. A red light means you have no internet or your ISP has an issue.
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Contact your ISP if you have no internet connection.

2. Restart your streaming device

Restart your device to clear the cache and allow the videos to start afresh. For example, if you have a PS4, power it off, wait for a few seconds, and then power it back on.

Or, while the streaming device is ON, unplug it from the power source, wait a few seconds, and plug it back. Then, open Crunchyroll and see whether you have fixed the issue.

3. Switch off your VPN

Your VPN could be the reason for the network error on Crunchyroll for Fire TV. The Crunchyroll server could be rejecting your connection because of an unauthorized connection.

Also, if the VPN cannot establish a tunnel, it will not connect to the internet. But since some VPNs change IP addresses, many requests to the Crunchyroll server from your account will display a network error.

Therefore, disconnect your VPN or try a different server. You can also disconnect your proxy server if you use it to connect to Crunchyroll.

4. Disable the ad blocker

Crunchyroll displays ads on free content. But some users have ad blockers that block the advertisement on the service.

That can cause a problem while watching a show because the service must place an ad before a video plays. If it cannot display the ad, a network error will occur. Consider disabling or turning off the ad blocker, refresh the video, and see whether the error stops.

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If you do not want to see ads, you have no option but to subscribe to the premium service.

This article should come in handy if you have any other issues with your Crunchyroll ad blocker.

5. The series is not available for streaming

In some cases, Crunchyroll shows it can’t connect because the video you want to play is not available for streaming.

The issue occurs when Crunchyroll loses its license for the show. We initially covered a similar licensing issue on Showmax.

Coincidentally, people who have experienced this problem have played videos available during the partnership with Funimation.

6. Uninstall and reinstall the app

You may find that your internet connection is working well, and Crunchyroll does not have a problem on its end. Also, your devices are in good shape, including the streaming and network devices.

In this case, the only issue to check is your app. A bug could stop the app from connecting to the Crunchyroll servers.

Therefore, uninstall and reinstall the app. Uninstalling the app from your device will delete all corrupted files. Reinstalling the app will install new files.

7. Change your IP address

When you make too many requests to the Crunchyroll server to load a video, the service sometimes locks out your IP address.

Then, when you make a second request, you get the no network connection error. A workaround is to change your IP address.

You can do this using a VPN, like NordVPN, or a proxy server that will give you a new IP address. However, that will change your geolocation.

An alternative is to change your router’s IP address. 

  • Enter your router’s IP address into a browser.
  • Log in with your username and password.
  • Click on Setup.
  • Select Network Settings.
  • Enter a different IP address under Router Settings. You can change one number or several.
  • Save your settings.

Open Crunchyroll to see if the issue persists.

8. Update the Crunchyroll app

Crunchyroll app

Crunchyroll updates its app to introduce new changes and fix bugs. Therefore, you must update the app to see if it fixes the no connection error.

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So, go to your device’s app store, search for Crunchyroll, and update the app if available. Then, open the app and play a video to see if it has fixed the issue.

9. Clear app cache and data

App cache and data can cause many problems with Crunchyroll. For example, a corrupted file could make the app fail to load, buffer, or not open.

Therefore, clear the app cache on your streaming device and try again. If you use a web browser, clear your browser’s history. After clearing, you must log in again and use the service.

10. Lower the video’s quality settings

By default, Crunchyroll sets video quality to Auto.

But if you have an unstable connection, you will experience issues with the quality of video selection. As a result, buffering will occur repeatedly.

In addition, if you access Crunchyroll on mobile devices, the video will stop loading, and an error message will appear on your screen, saying the video is taking a while to load.

In other cases, no network connection error message will show up. Therefore, change the video quality to a lower setting and see if the problem ends or if the buffering and continuous loading stops.

Solved the Crunchyroll Network connection issue

You may have a problem with your internet service when you play a video on Crunchyroll and encounter the no network connection error message.

For example, if you have no Wi-Fi on Crunchyroll, check your network devices to ensure you have internet. Otherwise, contact your service provider for further assistance.

You can also fix this issue by trying different things like restarting your streaming and network devices, switching off VPN or proxy servers, disabling ad blockers, and uninstalling and reinstalling the app.

Alternatively, change your router’s IP address and try again.

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