Have you started using Showmax to watch movies and TV series and noticed an error with the message – the license was not acquired: indicates that an error occurred and the reason is not known?
It is a well-known error that many people experience when using Showmax for the first time. To understand why the Showmax license not acquired error occurs, you need to know the following:
Showmax supports many Internet-enabled devices, including Android, Apple tablets and smartphones. It also supports specific smart TVs, personal computers, media players like Chromecast and Apple TV, DStv Exploras (Africa Only), and gaming consoles such as PlayStation and Xbox One.
In most cases, the license not acquired error occurs because of a device issue. If you are using a device or a smart TV that Showmax does not support, you will encounter this error when trying to watch movies and series.
The application does not work on all devices because of manufacturer differences and license issues.
While this sounds inconvenient, the good news is that there are many ways of fixing it. If you do not have a smart TV, for example, you can watch Showmax movies by connecting your computer to your TV using an HDMI cable.
Solutions to ‘The license was not acquired’ error on Showmax
- Ensure the date on your device is correct
- Restart the app
- Clear browser cache
- Switch to another browser or device
- Uninstall and reinstall the app
- Contact Showmax customer care
Method 1: Ensure the date on your device is correct
The Showmax license not acquired error can occur if the date on your device is incorrect. Incorrect device date is by far the most typical cause of this error.
It can affect all devices including your computer browser in two ways. First, if you are using a browser, the Showmax website will issue a certificate to your browser. The certificate is secure and only available for a short period.
Since the Showmax website presents the certificate with a short validity period, it should match your computer’s current time. If it doesn’t, your browser (whether Firefox, Safari, Internet Explorer, Opera, etc.) will not verify that your connection is secure.
This will lead to a connection error and Showmax will display the license not acquired error.
Second, Showmax does not operate in many countries. It operates in Africa, the UK, USA, and in a few European countries.
If your device’s regional settings are in a country where Showmax is unavailable, the license not acquired error will occur. The best way of fixing this error is to ensure the date and time on your device is correct.
Method 2: Restart the app
The Showmax app has many services running in the background. They are active whenever your device is on. It is these services that keep the app running.
That means the app is using too much memory. This can cause memory leaks and other errors, including the license not acquired error. To fix it, close the app and restart it.
A restart is a simple solution that can fix many things. For example, it can clear out everything that is in the RAM.
Also, it can make the app launch and load quicker. Restarting the app is useful if you are using an iOS or Android device.
Method 3: Clear cache (when using a browser)
Web browsers hold onto or store information whenever you are streaming Showmax videos. Over time, this information can cause problems with loading or logging in.
Browsers store information in the form of cookies and cache. When streaming content and reach a specific amount, the cache is overwritten.
The Showmax website releases updates to introduce new features or changes. If the company changes a license file that has already been cached by your browser, it will continue serving you the old version of the cached file.
As such, you will not see the recent changes. At this point, several errors can occur like run time error or license not acquired error. To fix these issues, you need to clear the cache on your browser.
Method 4: Switch to another browser or device
The Showmax couldn’t acquire license error can occur because you are using an incompatible device or your browser is out of date.
If you are using an Android device, you must make sure it is running Android 4.1.0 or higher. For an iOS device, it must run on iOS 9.3 or higher to stream series and movies on Showmax.
If your browser is out of date, consider switching to another browser. You should also do the same if you are using an incompatible device.
You cannot use your Showmax subscription to watch videos on multiple devices. The subscription allows you to stream on two devices at the same time up to five devices. These devices must be registered to stream a video.
Method 5: Uninstall and reinstall the app
The Showmax app runs in the background when you are not using it. It can have glitches in this way or even drain your battery.
If the app has a memory leak, it will cause errors and fail to load or stream videos. To fix this, uninstall and reinstall the app if you are using it on your mobile device.
When you reinstall the app, you will be installing new features and updates that are necessary to ensure it runs optimally. You will also clear memory leaks and any errors you might have encountered.
Method 6: Contact Showmax customer care
Contact the Showmax customer care team to know more about the license not acquired error. The team will be in a position of telling you why you are seeing the error and give you steps on how to fix it.
They will provide you with a list of devices they support and the areas or regions they stream. You can reach the support team through online live chat, email, and social media.
Hopefully, this guide has shown you how to fix the Showmax license not acquired error. If the above solutions don’t work, contact the customer support team for help.