Paramount Plus will not work on your Samsung TV if you have a poor internet connection or using an outdated app. We’ll help you to fix it.
The most common issues when Paramount Plus is not working on Samsung TV include a freezing screen, videos not loading, a freezing app, and a black screen.
In some cases, you will see messages such as “something went wrong” and “video is unavailable.” These can either be due to issues on your end or Paramount’s server.
This post is for those who are using Samsung Smart TVs. If you have a different TV model, check out our post about troubleshooting the Paramount Plus app.
Here, we will go into detail on how you can resolve these issues. The procedure for fixing depends on the type of issue or its severity. We will capture all of them.
Are you unable to install Paramount Plus?
Installing Paramount Plus is as easy as downloading the app from your TV’s app store. However, in some cases you might not see the app, or it won’t install due to cache issues or a technical glitch.
The first thing to ensure is that you are downloading the app from the right source. If you do not know how to get Paramount Plus on Samsung TV, here is how to do it:
- Download Paramount Plus from the Samsung TV’s app store.
- Launch the app on your TV, then select Sign In.
- Select On My TV.
- Enter your email address and password to sign in to your account.
You should be able to access the streaming service. But if this method doesn’t work, you can try signing up on the web through the following steps.
- Download Paramount Plus on your Samsung TV.
- Launch the app, select Sign In, and then Web.
- Note down the code that appears on your TV screen.
- Launch a browser on your phone or PC.
- Visit visit paramountplus.com/samsungtv.
- You will then be prompted to enter a unique verification code. A sign-up prompt may appear if you haven’t signed in to your Paramount account.
- Select Activate. The page will reload, and you are now ready to start streaming.
Already have Paramount Plus?
If you already have Paramount Plus and are experiencing but you still can’t stream, there are a number of different fixes you can try. In this section, we will go into detail about each.
1. Cold booting and hard resetting your TV
Cold booting not only drains power from your TV, it also clears its RAM.
To carry out a cold boot, hold down the power button on your TV remote for 5 to 10 seconds. Your TV will turn off and reboot.
Alternatively, try hard resetting it. This is just another name for a factory reset. To do this:
- Open your TV’s settings and click on General.
- Select the Reset option. To continue, you will be prompted to enter your PIN.
- Use the default 0000 if you do not have one and click OK.
- After your TV restars, set it up, and download Paramount Plus again and set that up too.
For extra measure, you could try doing both. Start with the hard reset and then the cold reboot.
2. Disconnect your TV from the internet then re-connect it again
Sometimes, the issue is not with your device or with Paramount Plus. It could just be an issue with your network. It could be because of a glitch or a temporarily lost connection.
You can quickly fix the issue by reconnecting to the internet. You could either do this by turning off the Wi-Fi on your device and turning it back on, forgetting the network and connecting to it again, or turning off your Wi-Fi router for a few minutes and turning it back on.
Before taking these steps, try loading another web page on a different device connected to the same network to make sure that the issue actually is the connection.
If the problem is not with the Wi-Fi, you might want to try resetting the network settings on your Samsung TV.
3. Reset your Samsung TV’s network settings
To reset network settings on your Samsung TV:
- Open the Settings app on your Samsung TV.
- Go to the General section.
- Click on Select Network, then OK.
- Proceed to select the name of your network from the list that appears.
- Enter your password when you are prompted, and then give it a few minutes to make sure your TV is fully connected.
4. Update your Paramount Plus app
Ensure Paramount Plus is up to date. Sometimes bugs that may cause the app to freeze or crash are prevalent in older versions of apps. Besides, the app may be incompatible with your Samsung TV OS.
To update your Paramount Plus, follow these steps:
- Open the Home Screen on your Samsung TV and select Apps.
- Click on the Settings icon and then navigate to and select Updates.
- A list of apps and programs which are due for updates will appear.
- Highlight Paramount Plus and select it, and the click Update.
If you are having trouble updating Paramount Plus, it could probably mean that you are low on storage space, or your TV’s OS is out of date.
You may want to perform the factory reset mentioned in the previous section of this article and update your TV.
5. Update Samsung TV OS
Even with your apps kept up to date, if your TV’s OS is not up to date as well, then your efforts will be in vain. To update your TV, follow these steps:
- Open the home screen on your TV, then go to Settings.
- Select Software Update and then OK.
- Select Update Now and give it a few minutes for the entire process to be complete.
- Check if everything is working the way it is supposed to
6. Deregister your TV
When you log into Paramount Plus on a TV, it becomes registered as one of your devices.
Deregistering your TV basically means that you are removing it from the list of devices in your Paramount account.
This is how to go about it:
- Launch Paramount Plus and open Settings.
- Select Deregister your device.
- Select Deregister then OK.
- Log out of the app then log in again to check if the device has been deregistered successfully.
7. Check your extensions
This process works for those who are using a web browser.
Some browser extensions come with their own restrictions that could affect your streaming process.
If you recently added any extension to your browser that might be affecting Paramount Plus, try to turn it off and see if that helps.
Additionally, try turning off ad blockers and firewalls if you have any, and also check that you don’t have any anti-virus software that is preventing you from streaming content.
If the app or your TV is showing some error codes, make sure to check them on this website to find out what they mean and how to fix them.