How to fix Netflix incognito mode error

Many people use incognito mode to browse the internet. When you are operating in this mode, your web browser creates a temporary session. It then isolates the session from your data. T

hat means you are surfing in private, and your browser will not save your history. Furthermore, it will clear all your cookies when you close a session.

But the incognito mode does not offer the best experience when using Netflix. In most cases, you get the Netflix incognito mode error whenever you open private browsing.

But why does Netflix bring up the error m7399-1260-00000024 whenever you stream the service in incognito mode? Generally, the Netflix player requires Silverlight on some browsers or HTML 5 player for streaming.

Silverlight is an application that does not allow programs to access its features in isolated storage. So, when you browse in private mode, it will prevent you from using the program fully.

incognito mode error

Why you are getting the incognito mode error on Netflix

Additionally, you are getting the error because of the following reasons:

  • You are using an outdated browser
  • The incognito mode is preventing Netflix from using cookies to store your information
  • Netflix cannot access your location and cannot figure out what site to use to serve you tailored content
  • Netflix cannot save your watch history
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Luckily, there are many ways of fixing the Netflix incognito mode error on Chrome. Here are some of the methods you can use:

1. Turn off incognito mode on your browser

If Netflix says you’re in incognito mode, you can fix the problem by turning off private browsing. Here is how:

  • Close your Chrome browser
  • Launch the browser again
  • Open Netflix and try again

The above steps apply to Windows users. If you are using a Mac, you only need to quit Chrome, re-open the application, and then try Netflix again.

Also, the steps on how to turn off incognito mode on Netflix when using other browsers are to close the applications and open the streaming service.

2. Clear browsing data on Chrome

If you can’t watch Netflix on chrome because of incognito mode, you can fix the problem by clearing browsing data.

  • Go to Menu
  • Click on Settings
  • Select Advanced
  • Click on Clear Browsing Data under Private and Security
  • Click on the Advanced tab
  • In the drop-down time menu, choose All Time
  • Check Cookies and site data
  • Click on Clear Data

Once you clear browsing data, open Netflix and try again. You can also do the same if you are using other browsers like Firefox.

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3. Update your browser

What if Netflix shows an incognito mode error but I’m not in incognito? In that case, the best solution is to update your browser.

  • Open Chrome
  • Click on More at the top right side of your screen
  • Click on Update Google Chrome
  • Click on Relaunch

It is helpful to do the same for other browsers.

Understand that updating your browser is crucial because nowadays, Netflix uses HTML5 player on Google Chrome and not Silverlight anymore.

So, if you are using Chrome versions 4-44, you need to update to the latest version. Also, if your browser supports Silverlight, you need to install the latest plug-in version.


When you encounter error m7399-1260-00000024 on Netflix, it means you are using incognito mode to stream. The best fix is to turn off private mode on Netflix.

You can do this by closing your browser, reopening the application, and then try Netflix again.


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