How to fix Disney Plus error code 39

With over 28 million subscribers, Disney Plus has quickly risen to be one of the most popular streaming options. It has thousands of exciting TV shows and movies.

Unfortunately, you are more likely to experience different issues with the platform, such as Disney Plus error code 39.

What is error code 39 on Disney plus? The error code is a system response indicating that you “cannot play particular content at that time”.

Some of the probable causes of Disney Plus error code 39 include:

  • Unstable internet connection
  • Geographical restrictions
  • Using one account to stream content on multiple devices

Solutions to Disney Plus error code 39

Fortunately, you can fix the error using these four solutions.

Solution #1: Check your internet connection

Checking your internet speed is an effective error code 39 fixes. The standard internet speed to stream on this platform is 5Mbps.

To check whether your internet meets the 5Mbps threshold, follow these steps.

  • On your browser, go to
  • Wait for 10 seconds for the analysis to complete
  • If your connection is less than 5Mbps, restart your router
  • Alternatively, contact your Internet service provider

The process is the same if you are streaming on Smart TV. However, if this option does not work, consider the next solution.

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Solution #2: Change your account’s details

If Disney Plus is not working even with stable internet, your account details might have been breached and many people are using it at once. You need to change your login details.

Changing details is an easy way of adding a security layer to your account and therefore restricting unauthorized access.

To change the password of your Disney Plus account:

  • Tap Profile icon
  • Select Account
  • You can either change your password or primarily email address
  • For maximum security, change both
  • Click “Save Changes” and exit

This solution also locks out people that may have your account details. Minimizing users helps in reducing system errors.

Solution #3: Use a VPN

If you experience the Disney Plus error code 39 on Xbox One, there are higher chances that you may be experiencing geo-restrictions.

If you cannot access a movie or TV show due to geographical restrictions, you need a VPN.

You have the option of trying free trials or paying for monthly options. It is, however, advisable to pay for a VPN for a better experience.

Solution #4: Update the Disney App

If you have not updated your Disney App, you are more likely to experience system errors, including error code 39. To update your app:

  • Go to App Store or Google Play (depending on your gadget OS)
  • Select the Update tab
  • Click ‘Update’ if there is an update
  • Restart your device
  • Resume watching
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The process is also similar if you have a Smart TV. If you stream from a PC, make sure you are using an updated browser.

These four solutions solve error 39 and other system errors on Disney Plus. The golden rule of avoiding these errors is not sharing your account details with anybody.

Alternatively, you can seek clarification about system errors, especially the “Disney plus error code 39 Android” popup from the company’s representative on all social media platforms, especially on Twitter.


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About the Author
Walter Allen
Streaming Media expert and technology writer. I’m here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services.

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