Solution to Hisense Roku TV keeps closing apps

Are you experiencing a problem where Hisense Roku TV keeps closing apps?

There are several reasons why your TV is acting out, starting with inadequate device memory. Other possible reasons for the error include outdated apps,  TV software glitches, bugs, and hardware issues.

With the right information, you can troubleshoot and fix most of the issues with your TV. So, if apps are crashing on Hisense Roku TV, try the following:

Clear the Roku cache

  • Go to the Home Screen of your TV using your device’s remote.
  • Press the Home button five times.
  • Then, press the Up button once.
  • Press the Rewind button twice.
  • Press the Fast Forward button twice.

After the last step, your TV screen will freeze for around 30 seconds before rebooting and clearing the cache memory.

Go back to the app(s) you were trying to use and see if the problem resolves.

Hard reboot your TV

Power button on a TV remote
Image credit: Vvoe Vale

If Hisense Roku TV keeps exiting out of apps unexpectedly, you might be dealing with a software glitch or a bug. Sometimes, rebooting your TV is all it takes to fix this issue.

To hard reboot your Hisense Roku TV:

  • Press the power button on your remote control until the TV turns off.
  • Unplug your TV’s power cord from the electrical outlet.
  • Leave the power cord unplugged for 30 to 60 seconds, then plug it back in.
  • Restart your TV

Once you have restarted your device, try loading the apps that were crashing and see if the problem has been fixed.

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Update the TV software

To update your TV software, please follow the steps below:

  • Press the Home button to go to the Home Screen on your TV.
  • Go to Settings and select the About option from the menu.
  • Go to System Updates and install any available updates.

After updating your TV, restart the device, then try to load the apps that were crashing and see if the problem is fixed.

Update your TV apps

Besides your TV, you must regularly update your device’s apps. And once again, failing to update the apps can cause several problems, for example, frequent crashing when you’re trying to load them.

Fortunately, updating your Hisense Roku TV is very simple:

  • Press the Home button on your remote control.
  • From your TV’s home screen, select the Apps icon.
  • Go to the app store and select the app(s) giving you problems.
  • Select the Update option to install the latest app updates.
  • Select Auto-update Apps if you wish the TV to automatically update apps whenever a new version is available.

After updating the apps, return to the home screen and try re-launching them to see if the problem has been resolved.

Refresh the apps

Are your Hisense Roku TV apps closing unexpectedly? Refreshing them is another excellent solution that can help fix the problem.

And the best way to refresh your apps is by clearing their stored cache and app date.

SEE ALSO:  Fix: Anyview Cast is not working on Hisense TV

To do this:

  • Press the Home button on your remote control.
  • Go to Settings, then select Apps.
  • Select See All Apps to view all installed applications.
  • From the list of applications, select one of the apps that are giving you problems, for example, Netflix.
  • Select the Clear Cache and Clear Data options under Netflix to wipe the stored app’s cache and data.
  • Go back to the list of the installed apps and clear the cache and data of other problematic applications.

After refreshing your apps, go back to the home screen and load the apps to see if the problem has been resolved.

Uninstall the apps, reboot the TV, then reinstall the apps

Over time, your Smart TV applications may develop issues, such as corrupted installation files or bugs after an update.

Therefore, if your Hisense Roku TV keeps exiting out of apps, the applications in question may be the problem.

A Hisense Roku TV with apps installed.

In this case, you should consider uninstalling them and installing the latest versions

To uninstall your apps:

  • Press the Home button on your remote control.
  • Go to Settings, then select “Apps.”
  • Select See All Apps to view all installed applications.
  • Navigate to one of the apps you want to uninstall and press the OK button on your remote.
  • Scroll down to Uninstall to remove the app from your device.
  • Uninstall other apps that are giving you problems, then restart your TV.
  • Go to the App Store on your device and search for the apps you have removed, then reinstall them.
SEE ALSO:  Fix: Anyview Cast is not working on Hisense TV

After installing fresh versions of your apps, try launching them to see if the problem has been resolved.

Factory reset the TV

Your TV may be the problem if it keeps exiting out of apps. For example, you might be dealing with a malware problem or corrupted settings.

In this case, a factory reset can fix most of these issues by erasing all the settings and restoring them to the default mode.

To do a factory reset of your Hisense Roku TV:

  • Press the Home button on your remote control.
  • Navigate to the Settings menu.
  • Go to System, then Advanced System Settings.
  • Go to Factory Reset and choose Factory Reset Everything.
  • Enter the confirmation code to confirm the reset, and press OK.
  • Allow your TV to reset, then follow the on-screen instructions to set it up.
  • Once done with the setup, go to the app store and download your favorite apps.

If the issue persists, contact Hisense Customer Support for additional troubleshooting.

You can also call an authorized technician to troubleshoot and diagnose your TV, especially if you suspect your device has a problem, such as a defective motherboard.

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About the Author
Walter Allen
Streaming Media expert and technology writer. I’m here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services.

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