Are you having issues with Samsung TV Plus? Don’t worry; you are not the only one.
Samsung TV Plus is an excellent service that allows you to access extra channels at no additional cost. Unfortunately, several users have been experiencing issues with the service due to several reasons.
These include network problems, corrupted settings, corrupted cache or data, outdated software, issues with the Smart Hub, and more. Any or a combination of these issues can prevent you from enjoying your favourite TV programmes.
Fortunately, it is possible to fix them, sometimes with minor troubleshooting. Below, we have compiled the top reasons for Samsung TV Plus not working and how to fix them.
Why Samsung TV Plus is not working
These are some of the common reasons why some or all channels are not working on Samsung TV Plus.
- Poor internet connection
- Faulty network settings
- Outdated software
- Corrupted cache data
- Corrupted Smart Hub settings or data
How to troubleshoot Samsung TV Plus
In our research, we found out that these solutions work best.
1. Check the internet connection to make sure it is working
Samsung TV Plus is like any other app or service on your Smart TV; it requires a fast and reliable network to function correctly. Therefore, you might experience issues or even determine that Samsung TV Plus is not available due to a network problem.
The first thing to check to determine the problem is your network connection. Test the speed and bandwidth to ensure that it is strong, fast, and reliable.
If not, move the TV and Wi-Fi router closer to each other, or connect your device using an Ethernet cable. You can also reset the network settings.
If you’re still not able to access Samsung TV Plus, contact your internet service provider for troubleshooting, or switch to another network.
2. Reboot your Samsung TV
Several glitches can affect Samsung TV Plus – bugs in apps, software glitches, menu issues, images and audio problems, among others. However, most of these are minor and can be fixed by rebooting your TV.
Rebooting shuts down the TV then starts it again, during which the memory is cleared. As a result, several issues can be fixed by the process. Below is a look at how to perform a reboot:
Unplugging the TV from the wall outlet
Unplugging the TV from the wall outlet is the most preferred reboot method, sometimes also referred to as a cold or hard reboot.
To perform it, remove the TV’s power plug (while the device is still on) from the outlet. Let it rest for about 30 seconds to a minute, then power it back on.
Using the remote control
You can also reboot (restart) your TV while using the remote control. Press and hold the power button on the remote control until the device switches off then on again.
Note: Pressing the power button once then switching the TV on again using the remote is not a reboot. The first instance will only put the TV to a sleep/standby mode, while the latter will wake it up.
3. Reset the DNS to Google’s DNS and reboot
Is your network connection okay, but your Samsung TV plus is not connecting to the internet? You might be dealing with faulty internet settings. The most common ones are DNS settings, affecting access to the internet if they are corrupted.
Every Samsung Smart TV comes with the option of automatic IP address and DNS settings, and these will work perfectly in most cases.
However, the automatic settings might fail to resolve the TV plus addresses from time to time, affecting internet connectivity. In such a case, entering manual settings can help fix the issue and restore connectivity.
Most of the users experiencing connectivity issues have fixed the problem by manually changing the DNS settings to Google’s DNS (188.8.131.52).
After entering the new settings, a cold boot is recommended – by unplugging the TV from the wall then powering it on again.
To change DNS settings on Samsung TV:
- Press the Menu button on your remote control
- Select Network
- Select Network Status
- Click on IP Settings
- Select DNS Settings
- Change from Obtain Automatically to Enter Manually
- Enter your new DNS (which is 8.8.8 in this case)
- Press OK
- Restart your TV
4. Update Samsung TV software
Samsung Smart TV uses software, which needs to be kept up-to-date. Outdated software can cause glitches with apps, settings, and other device features.
Therefore, if Samsung TV Plus has disappeared or you are experiencing other service issues, outdated software might be the reason.
Here’s how to update your Samsung Smart TV software:
- Go to Settings
- Select Support
- Go to Software Update
- Select Update Now. Allow a few minutes for your TV to download and install the software (if an update is available)
Your TV will automatically reboot once the update is complete. You can now try accessing TV Plus.
Note: To check for and download a software update, your TV needs to be connected to the internet.
5. Reset the Samsung TV Smart Hub
The Smart Hub is where all the Smart features of your Samsung TVs are managed. An issue with Smart Hub might trickle down to apps on your Samsung TV.
For example, you might find that the Samsung TV Plus is not showing up due to the Hub having glitches or corrupted settings. In such a case, resetting the Smart Hub might help fix the issue.
To reset the Samsung TV Smart Hub:
- Open Settings
- Select Support
- Select Self Diagnosis or Device Care.
- Go to Reset Smart Hub
- Enter your PIN. If you didn’t change, your default PIN is 0000.
- Wait for the Hub to reset
Note that resetting the Hub will mean signing out of your Samsung TV account, as well as any of the apps and channels present on the platform.
Therefore, you will be required to do some configurations, which are likely to involve downloading and installing some apps afresh. Beware that you might lose some of your data or settings in the process.
6. Factory reset your TV
If you’ve tried the procedures above but you haven’t had success, a factory reset is your next best solution. The reset wipes everything from the TV – from stored memory to all settings – restoring it to the default factory mode.
Doing this will fix nearly every issue affecting your Samsung TV, but it might come at a heavy price – you lose all the saved settings and data.
To perform a factory reset on your Samsung Smart TV:
- Open Settings
- Go to General
- Select Reset. Alternatively, you can access the rest option from Settings > Support > Self Diagnosis > Reset
- Enter your PIN. The default is 0000. Make sure to enter your custom PIN if you have changed it
- Select OK
- Select Yes on the pop-up message that appears, warning you of the factory reset
- Wait for your TV to reset automatically.
Once the reset is complete, your TV will display the Setup screen. Complete the setup and configuration then try accessing TV Plus.
With Samsung TV Plus, you get to enjoy additional channels and content without paying extra. However, since the service is new, it is prone to a few issues, which might affect your viewing experience.
Luckily, with the above solutions, you can fix most, if not all, the problems. However, should the problem persist, you can head on to Samsung Customer Support Centre for additional troubleshooting help.
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