Spectrum On Demand not working? Here’s how to fix it

Spectrum On Demand allows you to watch popular movies and TV Shows instantly whenever you want. While the service used to be almost flawless at first, this is no longer the case.

Many users have come across several problems when using Spectrum On Demand.

One error you may have encountered is the SDP-1003 error code. Sometimes, you get an issue where you cannot access On Demand content through the interactive program guide.

You need to know the reason for the Spectrum On Demand not working problem to fix it.

As a Spectrum subscriber, you need to get the most out of your subscription. But sometimes, that can prove challenging if you constantly get errors or if some programs are unavailable.

Whenever you get an issue while streaming a show or a movie, you need to pinpoint the exact cause so that you can fix it. Several factors can explain why On Demand is not working.

Why Spectrum On Demand is not working

The service is not working on your device because:

  • The platform has lots of traffic
  • The content you are watching has expired
  • Your area is experiencing an outage

The above are some of the many reasons that are causing Spectrum On Demand not to work for you.

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How to fix Spectrum On Demand not working?

Luckily, you can troubleshoot Spectrum On Demand in various ways.

1. Reset data on your receiver

If you are getting the “Time Warner Cable On Demand shows not available” problem, or if you are unable to access On Demand content via the Spectrum interactive guide, you can fix it using the steps below.

  • Press Menu on the remote
  • Go to Account Overview
  • Press OK/Select
  • Locate Equipment
  • Press OK/Select
  • Highlight RESET DATA
  • Press OK/Select

The steps above will reset the system by restarting it and clearing memory. Next, try to open your initial request again.

2. Check if the content is still available

In some cases, the service may stop working because the content you are looking for is unavailable. or expired.

You will know this if you get error code 3006. The only fix is to try a different program.

3. Refresh the receiver

You can fix many issues with the service, such as missing channels and Charter On Demand not working, by refreshing the receiver. Here is how.

  • Sign in to your Spectrum account via a desktop or phone browser
  • Go to the Services Tab
  • Select the TV tab
  • Click on Experiencing Issues?
  • Click Reset Equipment
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When you click on Reset Equipment, the service will send a signal from the satellite to the receiver to initiate a re-set. It will then restore your programming and other records.

4. Confirm if there is an outage in your area

If the Spectrum On Demand currently unavailable problem persists, there could be an outage in your area.

Here is how to confirm.

Through Ask Spectrum, an online virtual assistant will inform you if there is an outage in your area. In most cases, the outage occurs because of bad weather.


Whenever you encounter a Spectrum On Demand error, pinpoint the exact cause so that you can figure out how to fix it. You can start by refreshing your receiver and try again.

If there is an outage in your area, you will have to wait until regular services resume.

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About the Author
Walter Allen
Streaming Media expert and technology writer. I’m here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services.

2 thoughts on “Spectrum On Demand not working? Here’s how to fix it”

  1. Thanks for providing this info! When accessing an On Demand show, sometimes Error Code 105 appears when the show doesn’t launch. Also, even when the show launches, frequently the video is so broken, that the program is unwatchable. Reading the information you provided, I found Diagnostics in the Spectrum box’s menu. (I have a Spectrum DVR box, cable modem, and router.) Navigating through Diagnostics, I looked for something such as “run” but never found any command. However, a check did seem to run automatically just by accessing Diagnostics. After a minute or two, I exited, went back to On Demand and selected the same show. I loaded and played perfectly. Thank you!

  2. The volume on CBS programs on demand is way too low. For “48 hours” you have to sit in front of the TV as close as possible with no background noise to hear anything.


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