Xbox app not working? Common problems and how to fix

The Xbox One app allows you to control your console. You can also use it to buy games from the app store, share your game captures across social networks, and keep yourself connected to other gamers.

But while you can do so much more with the application, sometimes you may encounter a problem using Xbox.

For example, you may experience a scenario where the application or a companion app is not loading, it has issues logging in, and it keeps crashing.

Whenever the Xbox app is not working, the games tend not to open. Also, you can’t sign into an Xbox account, stay connected with user conversations in Group Messaging, see what your friends are up to on Xbox Live, and even interact with or watch game content.

Several factors can explain why the application is not working for you.

Why Xbox app is not working

The app is either not working or not loading because of several issues including:

  • A network interruption with the Xbox Live server
  • The app is out-of-date
  • Your app has lots of corrupted data

The app may not work on your Windows 10 because of some configuration settings.

How to fix common Xbox app problems

Here are some other common problems of the Xbox app and how to fix them.

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1. Unable to sign in to Xbox app

If you have problems signing in to the Xbox app in Windows 10, here is what to do:

  • Go to from your PC and click on Sign In.
  • If your account has problems, follow the on-screen instructions to solve them.
  • If you are unable to access the Sign In screen, click on Forgot Password and follow the on-screen instructions.

After following them correctly, if the steps above do not work, try out these:

  • Select Start
  • Go to Settings
  • Select Time & Language
  • Under Date and Time, set the time to Automatically by turning it on

If that does not work and you can’t sign in to Xbox live on PC, do the following:

  • Select Start
  • Go to Settings
  • Click on Accounts
  • Locate your Microsoft account for signing in to the Xbox app
  • Choose Remove

Next, go back to the application and sign in again using the account you have removed. This comprehensive Xbox sign-in error guide delves more into the troubleshooting steps for this problem.

In addition, you can find more troubleshooting tips here if Xbox One logs you out every time you sign in.

2. Xbox app keeps crashing

If the Xbox app keeps crashing, the easiest fix is to reset it.

  • Go to Start
  • Click on Settings
  • Select System
  • Click on Apps & Features
  • Locate the Xbox app
  • Click on Advanced Options
  • Select Reset
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After resetting, restart the device for changes to take effect. Here’s a video with more steps:

3. Xbox app showing errors

If the Xbox app isn’t working and you are getting errors, it could be outdated and, therefore, you need to update it.

Also, an outdated application does not have the necessary components to run the latest features. As a result, it can lead to app crashes and other errors.

  • Open Windows Store from your PC
  • Click on the horizontal dots
  • Select Downloads and Updates
  • Click on Get Updates

The steps above will allow the application to load all the available updates.

Understand that the Xbox app can also stop working if Microsoft has released some patches for the Windows device you are using.

To get the latest Windows updates, go to Update and Security, and install any pending updates.

4. Unable to change gamerpic on Xbox app

The primary reason you are unable to change gamerpic on the Xbox app is that Microsoft disabled some of the features.

This happened because Xbox was recording huge traffic across its services, including Mixer, Xbox Live, and Xbox Game Pass. Some of the disabled features include:

  • Custom club pictures
  • Custom club backgrounds
  • A custom gamer picture
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Whenever you upload a custom picture, you will get the message – “Sorry, we can’t upload your picture right now. Try again in a little while.” The best fix is to wait until Microsoft resolves the issue.

Still not working? Contact Xbox support

If something went wrong while using the Xbox app, the easiest fix is to reset it and try again. However, if you try several fixes without a solution, contact Xbox Support through the phone or webchat.

The support team will get you answers to any questions you might have as well as other guidelines on fixing issues with the Xbox app.

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