Fix error code 9068 on Amazon Prime Video

Amazon Prime Video is an internet on-demand streaming entertainment service that offers a range of movies, TV shows, and videos.

If you are looking to watch something entertaining, including dubbed anime, classic films, and TV series, Prime is the place to be.

However, from time to time, you might have to contend with a technical problem or two. A common problem that affects users, this interfering with their viewing experience is the Amazon Prime error code 9068.

The Prime Video error code 9068 is a refreshing error that affects the library, making several (and in worse cases) of all of the collections unavailable.

It can also affect the Prime Video display, making sections of the home screen unavailable.

Getting this error can thus be a frustrating experience. But worry not! Below, we have compiled all the information about the issue and how you can fix it.

What causes error code 9068 on Amazon Prime Video?

The Amazon error code 9068 appears to be more prevalent on Roku devices and for users outside the U.S. This suggests third-party device compatibility and geographical access issues.

However, it still affects users of other devices, including Smart TVs, PS4s, and other devices, and for users even in the U.S.

SEE ALSO:  Fix: Amazon Prime Video app is not working on Roku

Other reasons why this error can occur include:

  • Corrupted software or hardware data on the device
  • Outdated Amazon Prime video app
  • A bug problem that temporarily affects the device’s or the app data
  • A problem on the Amazon server-side
  • Device compatibility issue

How to fix Amazon prime video error code 9068?

If you encounter error 9068 on Amazon Prime, try out the following fixes:

1. Reboot your streaming device

Corrupted device data and bug problems are usually temporary issues, which can be easily fixed by rebooting your device.

For Roku, you can reboot your device through the following steps:

  • Go to Home Screen on your device and selecting “Settings”
  • Scroll down the Settings menu and select the “System” option
  • Scroll down and select “Restart” then confirm your choice by pressing “OK” on your remote to reboot your device.

You can also reboot your device (Roku or others) by powering it off, unplugging the power cord for about two minutes, and then powering it on again.

2. Deregister then register your device from Amazon Prime Video

Error code 9068 can occur if there is a compatibility issue with your device and the Amazon Prime server. This is fairly common when using a new streaming device.

SEE ALSO:  How to Fix Insufficient Bandwidth Error on Amazon Prime

The issue can be fixed by deregistering the device, then register it again. To do this:

  • Go to
  • Log in using your Amazon Prime account details
  • Navigate to the “REGISTERED DEVICES” section and click on the “Deregister Your Device” option to remove your device
  • Sign out and then sign back in again
  • Navigate to the “REGISTERED DEVICE” option and click on “Register Your Device”
  • Enter the details for your device and then submit to complete the registration.

Once you have registered your device, power it on and launch the Amazon Prime Video app/channel to start enjoying your favorite content again.

3. Ensure that your app is up-to-date

An outdated app is another reason for error 9068, as well as several other Amazon Prime Video not working issues.

Usually, most devices will update their applications/channels automatically, unless they are powered off for a long time, disconnected from the internet.

If using, say a Roku device, you can update your Amazon Prime app and others by simply powering it on and ensuring that the internet connection is active.

This will allow it to update the Prime Video app, which will fix any bug issues.

Getting the Amazon error code 9068 can be a frustrating experience. However, with the above solutions, you can be able to fix the problem and start streaming again.

SEE ALSO:  How to fix Amazon Prime Video error code 5004

However, if the issue persists, you can contact Amazon Prime customer care for additional support and troubleshooting.


Photo of author
About the Author
Walter Allen
Streaming Media expert and technology writer. I’m here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services.

4 thoughts on “Fix error code 9068 on Amazon Prime Video”

  1. I started getting this when I tried to access MHz Choice on Prime. Nothing else, just Mhz Choice. I don’t see why only one channel/show/movie/series is showing the error code, and why you have to reboot the whole system to solve it.
    It sounds like something that should be solved not by the customer but by Amazon.

  2. The forum logs show this problem has been around for at least three years. Clearly there is a foundational defect in the Amazon client software. I’m more than surprised that this has yet to be fixed. Maybe they want us all to just run Netflix?

  3. I have the same problem . . . watching Seal Team on Amazon Prime. Spent 30″ chatting with Amazon, and they gave up and referred me to CBS. I’m just going to cancel the Amazon CBS All Access subscription and subscribe directly.

  4. I appreciate the information but my Error code 9068 is only on Seal Team Season 2, Season 1 and Season 3 play just fine.

    Thank you


Leave a Comment