Hisense TVs have become popular for budget-conscious consumers seeking quality visuals and smart features. Whether you own a Hisense Smart TV running VIDAA, Roku, Android, or Fire OS, these devices offer impressive streaming capabilities and modern functionalities.
However, like any electronic device, Hisense TVs are not immune to technical hiccups. One of the most common and frustrating issues users report is the TV freezing—where the screen locks up, apps crash, or the device becomes unresponsive.
The issue can have various causes, ranging from glitches to malfunctions. The good news is that most freezing problems can be resolved with simple troubleshooting steps, as shown below.
1. Observe when the freezing happens
Does the TV freeze on startup, during app use, or while switching inputs? Is it specific to one app or across all functions?
2. Power cycle your Hisense TV
A power cycle resets the TV’s system, clearing temporary glitches.
- Turn off the TV using the remote or power button.
- Unplug it from the wall outlet.
- Wait 60 seconds.
- Plug it back in and turn it on.
Power cycling will reset the TV’s memory and clear minor software hiccups.
3. Try a hard reset
Sometimes, the Hisense TV freezes and does not open the next screen. Instead, it keeps returning to the startup screen. When this happens, one solution is to perform a hard reset.
- Disconnect the TV from power
- Press and hold the power button on the TV itself (not the remote).
- Wait for about ten seconds and release.
- Plug the TV back in.
- Check that the power cord is connected tight to the TV as well.
- Press power once, and see if the set powers up normally.
- Try this procedure up to two times.
Sometimes, the TV’s processor simply locks up. In that case, a hard reset helps it unlock and return to normalcy.
4. Check your internet connection
A shaky Wi-Fi signal can freeze streaming apps. Try the following:
- Restart your router by unplugging it for 30 seconds.
- Move the router closer to the TV or use a Wi-Fi extender.
- Test the speed using an app like Ookla Speedtest.
Checking your internet connection ensures the TV has enough bandwidth to operate smoothly.
5. Update your apps
Outdated TV apps can cause compatibility issues, which can result in freezing. Try the following for different Hisense models:
- For VIDAA: Go to My Apps > App Store > Update.
- For Android: Open Google Play Store > My Apps > Update All.
- For Roku: Apps update automatically, but check Settings > System > System Update.
Updating the apps will fix bugs and improve performance.
6. Clear the cache
A cluttered cache can slow down your TV. You can clear the cache differently depending on your Hisense TV model.
- VIDAA: Settings > Apps > Clear Cache.
- Android: Settings > Apps > [App Name] > Storage > Clear Cache.
- Roku: Restarting usually clears the cache automatically.
Clearing the cache will free up memory and remove corrupted data.
7. Update the firmware
Firmware updates address system-wide bugs. You can update by doing the following, regardless of your TV model.
- Go to Settings > System > System Update.
- If you do not have internet access, download the update from Hisense’s support site onto a USB drive and install it via Settings > System Update > USB.
Firmware updates ensure your TV runs the latest, most stable software.
8. Factory reset your TV
A factory reset wipes all data and restores default settings. It should be one of the last options to consider, especially if you have saved a lot of data on your device.
- Navigate to Settings > System > Advanced System Settings > Factory Reset.
- Enter the PIN (default is 0000 unless changed).
- Confirm and wait for the reset to complete.
When you factory reset your Hisense TV, it will eliminate deep-seated software issues.
9. Inspect and replace HDMI cables
Faulty cables can disrupt playback and cause freezing. Fix this by doing the following:
- Unplug all HDMI cables and inspect for damage.
- Test with a new cable or different port.
Inspecting and replacing HDMI cables ensures a stable connection to external devices.
10. Address overheating
It is crucial to address the overheating of your device to prevent heat buildup to avoid freezes.
- Ensure the TV is in a well-ventilated area.
- Clean vents with compressed air to remove dust.
- Limit usage to 4-6 hours at a time.
These options will keep internal components functioning properly.
11. Seek professional help
If none of the above fixes work, the issue might be hardware-related. Signs include:
- Persistent freezing despite resets.
- Blinking LED codes (check your manual or Hisense support).
- No response even after power cycling.
You can contact Hisense Global Support or visit a certified technician. Repairs for mainboard issues cost $200-$250, though replacing the TV might be more cost-effective for older models.