Philips Smart TV won’t connect to Wi-Fi? The fix

Philips TV has one of the best ecosystems in the Smart TV market. Unfortunately, you may experience some challenges. For example, the TV may disconnect from WiFi while watching.

While this issue is more prevalent in older models, the newer makes may also have connection problems. Unlike other issues, it may be hard to pinpoint the glitch cause.

There are two probable causes of the Philips Android TV Wi-Fi problem; a problematic internet connection or a faulty router. Regardless of the cause, you can solve this problem without the help of a professional.

So, what do you do if Philips Smart TV won’t connect to Wi-Fi? First, unplug your TV for a few seconds then plug it back in. Then reset your router. This simple process solves most of the connection bugs.

Next, hard reset the TV. Make sure that the TV has the latest firmware before you reset it. If resetting doesn’t fix the bug, try to create a new connection again or test another network.

If Philips TV keeps disconnecting from WiFi, try these options.

Option #1: Hard reset your TV

The easiest and fastest way to solve the connection problem on Philips TVs is hard resetting. The simple process solves all the bugs that may develop as a result of long usage.

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To reset the Philips Smart TV:

  • Switch off the TV
  • Locate the cables and accessories and unplug them
  • After 2 (two) minutes, plug in the accessories and cables.
  • Power up your TV

If the connection hitch was because of a TV bug, you only need hard resetting. However, if the problem persists, perform a power cycling on the router.

Option #2: Power cycle your router

In some cases, the connection problem on a Philips Smart TV may be a result of issues with your router. Using the router for long may affect its internal memory or cause it to overheat.

If you’ve used it for over 3-5 years, it may have worn out or exceeded its lifespan.

To do a power cycle on your router:

  • Unplug the router’s power cord
  • Wait for one minute
  • Plug the power cord back

If the router is battery-powered, remove its battery for one minute. Draining the router’s battery is the fastest way to solve glitches brought by overheating and continuous use.

Also, this is how to connect Philips Smart TV to Wi-Fi without a remote. Unlike the previous option, you do not need to have a remote to solve the connection glitch.

However, if you are still experiencing a connection problem, try reconnecting your TV to the network or try another connection.

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In the event that you can’t connect any other device to the wireless network or it is so weak to the extent that devices keep disconnecting, it’s time to get a new router.

When shopping for a new one, go for a router that supports multiple devices.

Option #3: Recreate the wireless connection

If you have reset both the Philips Smart TV and the router and are still experiencing the connection problem, you should recreate the connection.

In this special case, the problem is with the connection and not the router and Smart TV.

The recreation process has two stages.

1. Forget the network

In the wireless recreation process, forgetting the network disconnects your Smart TV from the current network. The primary goal is to delete all the network caches.

To forget the network:

  • Go to the TV’s Settings
  • Click Network
  • Select WiFi
  • Click your current network.
  • Select Forget Network

Once you have completed the above process, restart your router and TV. The primary goal is to make the two devices ready for the final stage.

2. Create a new link

Create a new connection between your Philips Smart TV and the router. To connect the two devices:

  • Click Settings on your remote control
  • Select Wireless and Networks
  • Click Connect to Network
  • Select your WiFi connection
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However, if the new connection has some challenges, try using another network. Alternatively, talk to your ISP (Internet Service Provider) for more assistance.

In most cases, the problem may be the network and not the Philips Smart TV.

Once the issue is solved, the new link will be free from internal glitches and cache build-up. You can also use these steps to connect an old Philips TV to WiFi.


A Wi-Fi network connection on your Philips Smart TV can be quite frustrating. However, the problem is solvable whether your TV model is older or new.

With the above-mentioned steps, you should be in a good position to identify and fix the problem. However, if the problem still exists, contact Philips customer support.


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