Crunchyroll is a mobile application that allows you to stream drama, manga, and anime. You can use the app to stream content on your device for free. But you will have to deal with ads and low-quality videos.
As a free user, the videos will be available in 480p. Also, the shows you will watch are limited. To enjoy a better experience, subscribe to the premium service at $7.99 per month. At that price, you will watch unlimited content in HD.
While the service offers good value for money, at times users complain that the Crunchyroll app is not working and no matter the fixes they try, it just won’t fix the issue.
Well, there are a number of reasons behind this problem and in this guide, we shall be explaining them and providing solutions.
Several factors can cause the Crunchyroll app to stop working. These range from server maintenance to outdated versions of the app. Despite the issue you are facing, the solutions below may come in handy.
How to fix Crunchyroll when the app is not working
You may be experiencing some Crunchyroll errors when using the app. Luckily, you can fix most of these errors using the steps below.
1. Improve your internet connection
When streaming any video content online, you need to have a stable internet connection. If Crunchyroll keeps buffering, it means your internet speed is slow.
You can resolve the problem by increasing your internet speed.
In other words, you need a minimum of 3Mbps to stream videos on Crunchyroll.
Also, consider switching from a Wi-Fi connection to a cable connection. A cable connection is more stable than a wireless connection.
2. Lower video quality settings
By default, the Crunchyroll app sets the video quality to auto. If your internet connection is unstable, buffering and other streaming issues will occur.
For example, you will notice long buffering times if you are on a mobile device.
As such, you will encounter the error message “This video is taking a while to load.” You can resolve the problem by setting the video quality to a low number.
The option should solve loading and buffering issues.
3. Doing a ping test
You will sometimes get a bad gateway error when streaming on the Crunchyroll app. The error occurs because the origin servers are not reachable.
In most cases, the server could be down or could be experiencing increased traffic. Also, there could be no communication to the server.
You can start by doing a traceroute or a ping test. A ping test will allow you to verify whether your servers are reachable. Or, check to ensure you are using the correct IP address.
4. Video not working properly fix
If there was a problem starting the app, several factors could explain the issue. The most common one is you are using an old version of the app.
Crunchyroll has a new video player with new features. You need to update your app to get the new features. Otherwise, videos and other old features will not work correctly.
Hopefully, this guide has enabled you to fix the Crunchyroll app not working error. If internet-related issues continue, change your DNS server settings. In this case, choose Google’s public DNS.
You can fix errors on your console by clearing your cache and deleting the app data. The last resort should be to uninstall the app, deactivate it from your devices, and reinstall it again.
Read also: How to fix AdBlock on Crunchyroll