Are you getting an error when accessing 9Now on your Hisense TV? Before giving up, try a few troubleshooting steps.
First, check that your internet connectivity is strong and reliable. It’s also wise to check for any available firmware updates for your Hisense TV, as an outdated version could cause app crashes. Reinstalling the application after rebooting the TV can also help refresh any glitches.
Here’s a detailed guide on troubleshooting 9Now when its not working on a Hisense TV.
Troubleshooting 9Now on Hisense TVs
Most Hisense TVs run on VIDAA software. To fix your 9Now app, you’ll need to follow this process:
1. Check the internet connection
If the TV isn’t online or the Wi‑Fi signal is poor, 9Now cannot load its content. Streaming apps require a stable internet connection to work, and the streaming service needs at least 0.6 Mbps to run.
If you want the best, you should have speeds of 0.7 Mbps for the lowest quality, 1.8 Mbps for medium quality, and 3 Mbps for High-Definition (HD).
Steps:
- Check the TV’s connection: On the Hisense remote, press Home and go to Settings > Network & Internet. Ensure the TV says “Connected” under your Wi-Fi or Ethernet network.
- Reconnect or switch networks: If you see “Not connected,” select your Wi-Fi network from the list and enter the password again. If you have a wired Ethernet cable, try that instead for a stronger connection.
- Restart your network gear: Unplug your router from the wall, wait 30 seconds, and plug it back in. Once all the lights are stable again, restart your TV.
- Test the internet on the TV: Try opening YouTube or another streaming app. If those also fail to load, the internet is likely the issue.
- Improve the connection signal: If your device is far from the router, try moving it closer. Avoid placing your network gear behind thick walls or near other electronics.
2. Update TV firmware
Normally, the 9Now app auto‑updates on VIDAA TVs, so there’s no separate “Update app” button. However, the TV’s system software (VIDAA OS) must be current.
An old firmware version can prevent apps from running correctly. Also, 9Now requires VIDAA U4 or newer on Hisense, as older versions are not supported.
Steps:
- Update the TV’s firmware: On the TV remote, press Home > go to Settings > System > About > System update. If an update is found, install it. Let the TV restart on its own.
- Alternate update path: On some models, go to Settings > Support > System Upgrade > Check Firmware instead.
- Check your VIDAA version: In Settings > System > About, look for “VIDAA Version.” If it says VIDAA U2 or U3, 9Now will not work. You need U4, U5, or U6.
- Restart the TV after updating: Turn the TV off and on again after the update completes for the changes to take effect.
If you don’t see an update but your version is too old, check Hisense’s website for firmware files or contact their support to see if your model supports newer updates.
3. Force close and restart the app
9Now may crash, freeze, or fail to load if the app itself has become unstable. This can happen if the TV’s memory is low or a temporary glitch occurs.
Steps:
- Open app settings: Go to Settings > Apps > See all apps, then select 9Now from the list.
- Force stop the app: Choose Force Stop and confirm. This closes the app completely.
- Return to Home and reopen 9Now: Use the Home button on your remote to go back, then select 9Now again to launch it.
- Restart the TV: If force stopping doesn’t fix the issue. You need to restart the whole gadget. On your remote, press Home > Settings > System > Restart.
- Close other apps: If you had Netflix, YouTube, or other apps open earlier, close them so only 9Now is running.
4. Clear cache or reset the app
Corrupted cache or data files can cause 9Now to fail. Clearing the app’s stored data resets it to a fresh state. This will erase any saved login info and settings, but can fix deeper issues.
IMPORTANT: Ensure you have your 9Now account login details before attempting this procedure.
Steps:
- Open the app settings: Go to Settings > Apps > See all apps, then choose 9Now.
- Clear data: Select Clear Data and confirm to delete saved info and temporary files.
- Clear cache (if shown): Some TVs show a separate Clear Cache button. Use it if available so that you do not clear your account details on the app.
- Open 9Now again: Go back to the Home screen and reopen the app. You’ll need to log in again.
- Check if the app works: Try streaming something to confirm that 9Now is running smoothly.
5. Reinstall 9Now
If none of the above works, reinstalling 9Now can help. This ensures a clean installation without leftover files.
Steps:
- Uninstall the app: Go to Settings > Apps > See all apps > 9Now, then select Uninstall. If it says “Uninstall updates,” choose that instead.
- Restart the TV: After uninstalling, turn the TV off and on again to clear any remaining background files.
- Reinstall 9Now: Go to the Home screen, open the VIDAA App Store, search for 9Now, and select Install.
- Open and log in: Once installed, open the app and sign in using your Nine account.
- Test streaming: Try playing a show to see if reinstalling fixed the issue.
NOTE: If 9Now is missing from the App Store, it may be unavailable in your region, or your VIDAA version may not support it. Also, the VIDAA App Store is sometimes named App Gallery or App Market on Hisense TVs.
If the above steps do not fix the issue, it means there is a deeper underlying issue. Contact Hisense or 9Now for assistance.