Nothing disrupts a binge-watching session or a live sports event quite like Paramount freezing on your TV. You are not alone if you are staring at a buffering wheel or a stalled screen.
Understanding the root causes of Paramount freezing is the key to regaining control. Freezing can be a paused video, a spinning loading icon, or a complete app crash.
Possible causes include an unstable or slow internet connection, outdated apps, TV firmware or software issues, low device memory, overload cache, hardware or connection issues, and server-side downtime.
Try the following methods to find a solution to the problem.
1. Check your internet
A weak connection is a common culprit. Try these:
- Test your speed at Speedtest.net. You need at least 4 Mbps.
- Turn off Wi-Fi on unused devices like phones or tablets.
- Move your router closer to your TV or use a Wi-Fi extender.
- Unplug your modem and router for 30 seconds, then plug them back in.
- Use an Ethernet cable instead of Wi-Fi if possible.
By taking steps to improve your internet connection, you are actively ensuring that Paramount has the steady bandwidth it needs to stream without freezing.
2. Restart your TV or device
A quick reboot can clear things up.
- Unplug your TV or streaming device (like Roku or Fire Stick) for 30 seconds, then plug it back in.
Restarting your device resets it, clearing temporary glitches that might be causing Paramount to freeze. This simple action can often clear things up and get you back to your show.
3. Update the Paramount app
An old app might need a refresh, especially if it freezes frequently. Updating the app will depend on the device you use.
- On Vizio: Press the V button, find Paramount, and update if available.
- On Samsung: Go to Smart Hub > Apps > My Apps > Update Paramount.
- On Roku: Home > Highlight Paramount > Press * > Check for Updates.
- On Fire Stick: Settings > Applications > Manage Installed Apps > Paramount > Update.
Updating the app installs fixes for bugs that could be causing the freezing.
4. Update your TV software
Old TV software can cause issues with your device’s Paramount app and other apps. Do the following:
- Vizio: Menu > System > Check for Updates.
- Samsung: Settings > Support > Software Update > Update Now.
- Roku: Settings > System > System Update > Check Now.
- LG: Settings > General > About This TV > Check for Updates.
Updating the TV’s system keeps it compatible with Paramount, preventing freezes from software conflicts.
5. Clear the app cache
Too much stored data can slow things down or cause memory loss.
- Samsung: Settings > Apps > Paramount > Storage > Clear Cache.
- Fire Stick: Settings > Applications > Manage Installed Apps > Paramount > Clear Cache.
- Roku: No cache option—uninstall and reinstall instead.
- LG: Settings > Apps > Paramount > Clear Cache.
Clearing the cache removes clutter that might bog the app and cause freezing.
6. Reinstall Paramount
A fresh install can fix deeper problems with Paramount.
- Vizio: Press the V button > Highlight Paramount+ > Delete > Reinstall from SmartCast.
- Samsung: Smart Hub > Apps > My Apps > Paramount+ > Delete > Reinstall.
- Roku: Home > Highlight Paramount+ > Press * > Remove Channel > Add from Channel Store.
- Fire Stick: Settings > Applications > Manage Installed Apps > Paramount+ > Uninstall > Reinstall.
Reinstalling replaces any corrupted files in the app that might be triggering freezes.
7. Check Paramount servers
The freezing could result from a server issue and not a client issue.
- Visit Downdetector for outage reports.
- Check the Help Center or search “Paramount down” on social media platforms.
Confirming a server problem lets you know if freezing is out of your control so you can wait it out.
8. Look at your hardware
Faulty gear can mess up streaming. Therefore:
- Check your HDMI cable and replace it if it is damaged.
- Make sure your TV or device is not overheating—keep it ventilated.
- Test Paramount on another TV or device.
Fixing or ruling out hardware issues ensures the problem is not with your setup, stopping freezes from bad connections or heat.
9. Reset your TV
A full reset is a final option that wipes everything.
- Vizio: Menu > System > Reset & Admin > Reset to Factory Settings.
- Samsung: Settings > Support > Self Diagnosis > Reset.
- Roku: Settings > System > Advanced System Settings > Factory Reset.
- LG: Settings > General > Reset to Initial Settings.
Resetting wipes out any deep software glitches that might be freezing Paramount+, giving you a clean start.
10. Contact support
If the above steps do not work, you can contact Paramount support for further assistance. Remember when the freezing occurs since some users have noticed it during video ads.