Are you getting the dreaded ‘Oops. Unfortunately, this feature is not working’ message on Xfinity? It means that the feature or service you were trying to use has encountered an unexpected error and is temporarily unavailable.
The Xfinity error can be caused by several reasons, including temporary glitches, network issues, loose cable connections, or a problem with your TV box, among other factors. It could also mean that Xfinity is experiencing technical issues or a service outage.
The good news is that you can resolve this Xfinity error on your own. Below is a detailed guide on troubleshooting and resolving the issue.
Basic troubleshooting tips
If you are getting the ‘Oops. Unfortunately, this feature is not working’ error, try the following troubleshooting tips:
- Check that you have a stable internet connection: A poor (or no) internet connection can make Xfinity features and services unavailable.
- Verify that all cables (HDMI and coaxial) connecting your TV box and TV are properly connected: Loose or damaged cables can render some Xfinity features unavailable.
- Verify your subscription status: You may be getting the ‘Unfortunately this feature is not working’ error because you are trying to view a channel or content you are not subscribed to.
- Check for third-party app interference: Third-party apps, such as VPNs, anti-virus software, and browser extensions, can interfere with the Xfinity service, causing some features to become unavailable.
- Wait a few minutes: Some Xfinity errors are only temporary and will usually resolve themselves in a few minutes. Therefore, wait 15-30 minutes and try using the same feature or service to see if the error has been resolved.
If none of the above tips work, you can try the following advanced troubleshooting tips:
1. Try another feature or service
One of the first things to do if you are getting ‘Oops. Unfortunately this feature is not working’ on Xfinity is testing out another feature or service.
For example, if you’re watching an on-demand video, try watching another video or a live channel instead.
You can also try out different streaming devices, such as watching Xfinity on the website or mobile app, if you encounter an error on your TV box.
Doing this will help you identify whether the error is specific to one feature or is affecting all of the Xfinity services.
If the Xfinity error is affecting all services even after switching devices, then the problem is on Xfinity’s end. In this case, the best thing you can do is contact their customer support centre for advanced troubleshooting.
If the problem is affecting only one feature or service, it is likely on your end, and you can proceed with the troubleshooting steps below.
2. Check for outages
Service outages are another top reason why some Xfinity features or services may be unavailable. Therefore, before doing anything else, you should check whether there is a reported outage in your area.
To check for outages, you can go to the Xfinity Outage Map and enter your address to find the outage status of your area. You can also go to the Xfinity app on your phone and tap on “View outage details,” where you will find notifications of any reported outage in your area.
Xfinity also sends out outage text alerts, which you can subscribe to receive timely notifications of reported outages. Lastly, you can contact Xfinity customer support, where you can receive outage status and updates.
If you find that the issue is due to an outage, the best course of action is to wait until the problem is resolved. If not, you can proceed to more troubleshooting solutions.
3. Restart your TV box
Bugs or glitches on the Xfinity TV box can also cause errors. In most cases, these issues are temporary, and you can resolve them by restarting the TV box.
There are several techniques for restarting your Xfinity TV box:
1. Using the TV box’s power button
- Locate the power button on your Xfinity TV box.
- Press and hold the power button for about 10 seconds.
- Wait for the TV box to restart.
2. Using your Xfinity TV box’s remote:
- Press the “A” or “Help” button on the remote control.
- Select the “Restart” option in the troubleshooting window.
- Wait for the TV box to restart.
3. By power cycling your TV box
- Unplug the TV box’s power cable from the electrical outlet.
- Wait around 30-60 seconds, then plug in your TV box.
- Turn the TV box on and wait for it to restart.
Attempting any one of the three methods above will perform a soft reset on your TV box, which should clear any errors.
4. Update your devices
Devices with outdated software or firmware are prone to bugs and glitches and may experience compatibility or performance issues. Therefore, you should check the update status of your devices if you find that some Xfinity features or services are unavailable.
If you are using an Xfinity TV box, the device should update itself automatically. However, if it has not, a manual refresh (by restarting the box) should fix the problem; if not, you should contact customer support or consider replacing your cable box.
If you are watching Xfinity on your Smart TV, ensure its software is up to date. Most TVs will update automatically, but you can also force a manual update by going to the settings menu and then looking for a software or firmware update option.
In addition to updating your Smart TV, you should also ensure that your Xfinity Stream app is updated to the latest version. You can confirm this by going to the content (app) store of your TV or mobile device.
Lastly, if you are watching Xfinity on your computer, you should ensure that your browser is updated to the latest version. To do this, go to Menu (three-dot menu icon) > Help > About Google Chrome/ Firefox /Microsoft Edge, etc, and install any available updates.
5. Reset your TV Box
Are you still encountering ‘Oops. Unfortunately, this feature is not working on Xfinity. Your TV box could be the issue.
Resetting your box may help clear the issue and restore the missing features or services.
You can use several methods to reset your Xfinity cable box:
Resetting from your Xfinity account
- Log in to the Xfinity My Account app on your mobile device.
- Go to the troubleshooting option and select “Restart Device.” This will send a reset signal to your device.
- Wait for the TV box to restart and check if the issue has been fixed.
Asking for a reset signal from Xfinity customer support:
- Launch the Xfinity chat assistant on the My Account app on your PC browser.
- Explain the problem to Xfinity, and they will send a reset signal to your TV box.
- Wait for the TV box to restart and check if the issue has been fixed.
Factory resetting your Xfinity box
- If using a remote, press the “Power” and “Menu” buttons simultaneously and select the “Restore to Defaults” option.
- Alternatively, you can press and hold the WPS button on the back panel of your TV box for 10-15 seconds.
- Once the box restarts, complete the setup process and check if the issue has been fixed.
The above solutions should help you troubleshoot and fix missing features or services on Xfinity. However, if none of the tips work, you should contact Xfinity Customer Support for more advanced troubleshooting advice.