Are you seeing the Hulu “Too many videos playing at once” error? It means that the streaming service thinks you have exceeded the allowed simultaneous streams for your accounts.
The Hulu “Too many videos playing at once” error is becoming more common, especially since Hulu started cracking down on password sharing.
Now, you can only watch Hulu on the allowed number of screens, lest you start experiencing issues when streaming.
Below is a detailed look at the Hulu error and how to troubleshoot and fix it.
Simple troubleshooting tips
If you are receiving “Too many videos playing at once” error on your Hulu account, you can try the following simple troubleshooting tips:
- If you are on Hulu or Hulu + Live TV plans, ensure you are not streaming Hulu on more than two simultaneous streams.
- If you have premium add-ons, ensure you are not streaming Hulu on more than three screens outside your home network or five on your home network.
If you are still seeing the “Too many videos” error, you can try the following advanced solutions:
1. Remove unwanted devices from your Hulu account
Hulu records every streaming device you use with your account. Therefore, it is possible to receive the “Too many videos” error if the streaming service mistakenly believes that some of these devices are active and streaming simultaneously.
To fix the error, you can go to your account and remove any device you are no longer using. To do this:
- Log in to your Hulu account
- Go to the Account page and navigate to Your Account > Watch Hulu on Your Devices > Manage Devices.
- A pop-up page will appear, listing all the devices currently registered to your account.
- Click on the Remove option next to any device you are no longer using.
Once you have removed all unwanted devices, go back to the Hulu library and play a video to see if the issue has been resolved.
2. Log out of other devices on your Hulu account
Even after removing unwanted devices, the remaining ones might exceed the allowed simultaneous stream limit.
Therefore, you might still get the Hulu Too many videos playing at once error, especially if other family members or friends try to stream at once.
A simple way to fix this problem is to log out all the other devices from your Hulu account. To do this:
- Go to my.disney.com and log in with your Hulu username (email address) and password.
- Go to “Access and Security” and select the “Log out of everywhere” option.
Once you are logged out of your account, sign in back to your Hulu account on your streaming device and see if the error has been fixed.
3. Change your Hulu password
Even after removing unwanted devices or logging out of all your Hulu accounts, people with your Hulu username and password can still sign back in, leading to another instance of the “Too many videos” error.
This can especially happen if you have family members with whom you have shared your account.
In other cases, users have reported cases where friends, roommates, colleagues, or even hackers have gained unauthorized access to their Hulu Accounts, thus leaving them unable to stream any content.
The only way to fix this problem is to change your Hulu password, which will lock out other people from your account. To do this:
- Log into your Hulu account and go to “Your Account.”
- Select “Change Password.”
- Check your email inbox (for the email address linked to your Hulu account) for a 6-digit verification code.
- Enter the verification code in the Hulu change password page, followed by your current password.
- Choose a new password, re-enter it to confirm, and click “Save Changes” to complete setting up the new password.
You can also change your Hulu password using the “Forgot Password” feature. To do this:
- Go to the Hulu log-in page and select “Having trouble logging in?”
- Enter the email address associated with your Hulu account.
- Check your email inbox for an email from Hulu with a password reset link.
- Click on the password reset link and follow the on-screen instructions to set up a new password.
Note: All other devices linked to your account will be logged out after changing your Hulu password. To prevent a repeat of the Hulu “Too many videos playing at once” error, limit the number of people you share your password with.
4. Purchase the unlimited screen add-on
If several people share your Hulu account, you will likely get the “Too many videos playing at once” error. Therefore, the best way to fix this issue is to purchase the unlimited screens add-on, allowing you to stream on unlimited devices on your home network.
To purchase the add-on:
- Sign into your Hulu account and go to the “Account” section
- Go to “Your Subscription” and select “MANAGE PLAN.”
- Go to “MANAGE ADD-ONS” and select (✓) or (+) next to the unlimited screen add-on.
- Select “Review Changes” to confirm and add the unlimited screen add-on to your plan.
5. Restart your Hulu streaming session
Sometimes, a bug or a glitch can cause you to receive a “Too many videos playing at once” error, even if you have not exceeded the number of allowed simultaneous streams.
One of the best ways to fix this issue is to restart your Hulu streaming session. For example, if you are using a web browser, you should exit it, relaunch it, and try streaming Hulu content again.
If you are using the Hulu app, you should quit to the home screen, relaunch the app, and then try playing content from the Hulu library.
If the issue persists, you can try clearing your web browser or app’s cache and cookies. Once you have cleared the cache, restart your streaming device, and then try streaming on Hulu.
6. Switch to another streaming device
Sometimes, your streaming device may have issues, causing the “Too many videos playing at once” error.
For example, some people have reported a glitch where some Chromecast devices appear as two separate devices when casting, which can then cause Hulu to assume you are sharing your account with too many people.
The best way to fix this issue is to switch to another streaming device, for example, your Smart TV, mobile device, streaming box, or PC.
7. Contact Hulu customer support
If none of the above solutions work, contact the Hulu Help Centre for additional troubleshooting. The customer support agent you talk to can help you identify why you are getting the “Too many videos playing at once error” and guide you on how to fix it.