Hulu offers one of the best streaming platforms in the world. The app is not only home to uninterrupted entertainment, but also one of the best in terms of the user interface.
However, you may get error notifications such as the “Hulu server key used to start playback expired” from time to time.
Here, we explain why you may see playback errors and the best way to restore normalcy in your viewing your favorite shows on Hulu.
What causes Hulu playback failure?
Although Hulu is a stable platform, you may get an error with the message “server key expired on Hulu” because of several reasons.
Some of the causes of Hulu playback failure include;
- Unstable or slow internet connection
- You are using an older Hulu app/ browser
- There are ongoing Hulu systems updates
How to fix Hulu playback failure
Here are the solutions in detail:
Solution #1: Update the Hulu app
An older version of the Hulu app may affect your viewing experience as they are mostly the victims of the playback problem.
In order to update your app;
- Head to the Hulu app store
- Search Hulu app
- Select the Update option
- Accept new updates
After the updates, the ‘Hulu the server key has expired’ error will stop. If not, it is an indication that the app is not the problem.
Alternatively, you can update your TV software to solve the issue. This can be the case if you are using a newer app on an older version of your TV software.
You can achieve this by pressing the Menu button on your remote, visiting Support > Software Update, and then select Update Now.
Solution #2: Restart your device
If you still get the ‘server key expired Hulu’ error after the app update, you must restart your device. Regardless of your device, follow these steps.
- On your remote, press Home.
- Select Settings
- Press About on your remote
- Select Restart and wait for two minutes
If you watch Hulu on your tablet or laptop, the process is different. You can either close and open the app or browser or restart the gadget manually.
Solution #3: Check your internet connection
A slow or unstable internet connection may affect your viewing experience on Hulu. Checking whether the internet is stable and fast is one of the simplest ways of solving the playback issue.
To verify the strength of your Internet;
- Type ‘fast.com’ on your browser to open a free site that will analyze your internet speed
- If the speed is less than 1 Mbps, check the connection cables
- If the cables are loosely connected, fix and restart the router
After restoring the connection, try to watch your favorite program on Hulu. If the connection is still slow, contact your Internet service provider.
Solution 4#: Check Hulu’s social media accounts (specifically Twitter)
In some cases, the message “Hulu playback failure. The server key used to start playback has expired” message comes because of system maintenance by the streaming company.
In such a case, Hulu notifies customers through social media. To access these updates;
- Type twitter.com/Hulu on your browser
- Go to the ‘Tweets & replies’ section
- If the streaming company has ongoing maintenance, you will see a response or a Tweet addressing the maintenance details.
You can also check Hulu’s official communications on other social media platforms.
For a better viewing experience on Hulu, you should always ensure that the app is updated and, more importantly, the internet connection is fast and stable.
Alternatively, you can watch your favorite shows on a lower resolution to avoid the payback error.