While Vizio Smart TV is one of the most reliable TVs that is made in the US, you may experience network issues at some point.
Irrespective of the cause, the loss of connection makes it hard to stream movies and shows. Fortunately, the connection glitch is solvable and, you do not necessarily need to consult a professional.
Why does my Vizio TV keep disconnecting from the internet? There are many causes of this glitch.
For example, the set may have a faulty Wi-Fi adaptor. Conflicts between your Vizio TV and the router security may also be the cause of the problem.
However, the dominant cause of connection problems on Vizio TVs is a breakdown of communication between your home router and Vizio Smart TV.
Therefore, if your Vizio TV won’t connect to the internet, you need to check if the WIFI connection is stable.
Likewise, toggling the DHCP settings on your router will solve the connection problem. Power cycling the three devices (router, TV, and modem) also works.
Here’s a detailed look into each of these solutions:
Perform a power cycle on your three devices
When streaming, the three key devices are your Smart TV, modem, and router. Using the devices for a long time may develop system bugs.
Power cycling routines help in clearing bugs and avoiding intricate reconfiguration exercises on your systems.
To power cycle your streaming system:
- Switch on all the devices
- Unplug all power cords
- Press and hold the ‘Power’ button on your Vizio TV’s remote for 15 seconds.
- Plug all the devices back to power
The simple process will solve the WIFI connection problem. It is also perfect for solving Ethernet connection problems on Vizio TVs.
Change DHCP settings
DHCP is a protocol that assists the TV and router work together in a WIFI connection. If you cannot connect your network to your Vizio TV, you need to manually set the protocol.
How do I manually connect your Vizio TV to WiFi? To toggle the protocol and re-connect your TV to the network:
- Press the Menu button (on your Vizio remote).
- Select Network
- Go to Manual Set-up
- Click DHCP and set it to ‘ON’ if it was ‘OFF.’
- If DHCP was ‘ON,’ turn it to ‘OFF.’
Changing the connection helps in solving the communication glitch between your router and Smart TV. The process also makes the WIFI connection on your set faster and reliable.
Check your internet connection
One of the main reasons you cannot connect your Smart TV to your home network is the weak internet.
While Vizio Smart TVs can change the video resolutions in case of unstable connection, the same cannot be said about the lack of internet.
Whereas there are many ways to check the availability of a connection, using a third-party gadget is faster and efficient. To check the availability of the internet:
- Open the browser on a device that is connected to the same network.
- Open a new tab and type fast.com.
- Load the page
- If there is a connection, the website will display the strength of the WIFI.
However, if there is no connection, the webpage will not load. In such a case, contact your internet provider. If there is strong internet and the TV won’t connect, consider using an Ethernet connection.
Try using an Ethernet connection
If Vizio TV keeps disconnecting from WiFi after the above steps, the problem may be with your WIFI adaptor. In such a case, you can connect the set with an Ethernet connection.
To connect your Smart TV to a wired connection:
- Locate your Ethernet port on your Vizio TV
- Using an Ethernet cable, connect your TV to the router.
- Try watching anything on your set.
In most cases, an Ethernet connection works better than a wireless. Make sure to get a high-speed cable such as the iBirdie 4K HDR HDMI cable for the best experience.
Contact customer support
If the above troubleshooting options did not work, contact Vizio customer support. Luckily, the latest Vizio Smart TVs come with free lifetime support.
If yours has an active warranty, servicing will be free. In case the problem requires more technical inspection, you may get a replacement.
If Vizio TV cannot connect to the internet, there are many probable causes. Fortunately, you can solve the problem with any of the four options.
However, if the steps do not resolve the connection glitch, it is advisable to contact customer support.