Error RLP-1035: Program Unavailable on Spectrum usually indicates there is a problem with the specific channel or program you are trying to watch.
The error can occur due to various reasons, including service outages, network, hardware, software, and subscription issues. Other problems, such as loose coaxial cable or issues with the content filtering settings, could also cause it.
If you encounter error RLP-1035, the following troubleshooting guide can help you identify and resolve the issue.
Basic troubleshooting tips
The following simple tips can help you fix error RLP 1035, especially if the issue is temporary:
- Check if you have a working internet connection: Internet connection issues can cause problems between your device and Spectrum’s servers.
- Switch to a more stable network: If your Wi-Fi network is weak or unstable, switching to an Ethernet connection or a mobile data connection can help resolve the issue.
- Check that you don’t have damaged cables: Loose or damaged coaxial cables can interfere with the signal from the Spectrum servers, causing error RLP-1035.
- Wait and try again in a few minutes: Error RLP-1035 can be caused by temporary glitches or issues on Spectrum’s server side. Therefore, you might find that the error has resolved itself if you try again in a few minutes.
- Try watching another channel or program: Watching another channel or program will help you determine if the issue is specific to this channel/program or affecting the entire Spectrum catalog.
If none of these tips work, you can try the following advanced solutions:
1. Verify your channel lineup
One of the first things you should do if you get the error RLP-1035: Program Unavailable is to verify your Spectrum channel lineup. This will help you determine if the channel or program you are trying to watch is included in your Spectrum package.
If the channel you are trying to access is not in the lineup, you will need to choose an alternative channel. However, if it is part of your package, you can move to more troubleshooting steps.
When reviewing your channel lineup, you should also check your account subscription status. After all, error RLP-1035 can also occur if your subscription has expired, thus making the channel unavailable for viewing.
2. Check your settings
Spectrum offers various filtering settings, including parental controls, that can help you restrict the channels and type of content that can be viewed via your account. Unfortunately, these restrictions can make certain channels or programs unavailable, resulting in error RLP-1035.
Therefore, before attempting any other fixes, review your filtering settings.
You can access the settings via your Spectrum app or by logging into your account on SpectrumTV.com. Check the parental controls that are enabled and make sure you have not blocked the channel or program you are trying to watch.
NOTE: Filtering settings and parental controls on other devices, such as your streaming device or Wi-Fi router, can also affect Spectrum availability.
Therefore, you also need to check other devices that could have parental controls or content filtering settings affecting Spectrum and deactivate them.
3. Confirm if there is an outage
A service outage is another top reason why you might be experiencing error RLP-1035 on Spectrum. Therefore, you should check for reported outages, especially if you are unable to watch other Spectrum channels and programs as well.
You can check for service outages via the Storm Centre on the Spectrum’s website. You should also enable push notifications updates on the Spectrum app, which can alert you if there are any reported outages in your area.
Lastly, you can contact Spectrum Customer Support for more information on outages and the expected duration of the fix. Unfortunately, if the issue is an outage, the only thing you can do is wait it out.
4. Restart your streaming session (app, channel, or browser)
Error RLP 1035 on Spectrum can also be caused by temporary software glitches or bugs with your streaming device. Fortunately, restarting your streaming session can often resolve the issue.
To restart your streaming session, close the Spectrum TV app and relaunch it. If you are watching on the Spectrum browser, close the browser and relaunch it.
5. Clear cache
Cache is another top reason why you might be having problems with Spectrum TV. The temporary files stored in the cache can become corrupted over time, leading to performance issues.
Clearing the cache can remove these corrupted files, fixing the problem. To clear the cache, access your streaming device’s settings and navigate to the storage or app manager section.
For example:
- For Roku TV, go to Home Screen > Settings > Apps, select Spectrum> choose “Clear Data.”
- For Samsung Smart TV, go to Settings > All Settings > Support > Device Care > Manage Storage > Select Spectrum TV app and “Clear Cache/Data.”
- For Google TVs, go to the home screen > Settings > Apps > All Apps> Select Spectrum TV and “Clear Cache/Data.”
- If you are streaming on a mobile device, go to Settings > Apps/App Manager > Select the Spectrum TV App > Storage, and then clear the cache.
- If you are streaming on a PC browser, go to Settings (three-dot menu) > Clear/Delete browsing data and delete all data, including cache and cookies.
6. Update the Spectrum app
Are you still receiving error RLP-1035: Program Unavailable on Spectrum? Your Spectrum TV app may be outdated.
The good news is that updating the app will fix the issue. To update your app:
- Ensure your streaming device is connected to a stable Wi-Fi network.
- Go to your device’s app/content store and search for Spectrum.
- Check if updates are available and install them.
- Launch the app to see if the problem has been fixed.
If the problem persists, it may be due to a more complex issue with the installed app. In this case, you can delete it from your device, download a fresh version from the app store, and install it.
7. Reset your devices
Your streaming device may also experience issues, such as glitches and bugs, that could be causing error RLP-1035 when watching Spectrum. However, most of the time, these issues are temporary, and resetting your device can resolve them.
To perform a reset:
- Unplug your streaming device’s power cable from the outlet.
- Wait about 30-60 seconds, then plug the cable back in.
- Turn on your device and see if the problem has been fixed.
Some devices have a hard reset button (usually located on the back panel). If the above soft reset method does not work, you can try a hard reset; however, doing so will wipe all settings, so you will need to set up your device from scratch after turning it on.
The above solution should help you troubleshoot and fix the error RLP-1035: Program Unavailable on Spectrum. However, if the problem persists, you should contact Spectrum Customer Support for more advanced troubleshooting advice.