4 ways to fix Prime Video error code 0.60

The Amazon Prime Video error code 0.60 prevents content from playing correctly on devices connected to a Prime Video account.

Multiple underlying causes often trigger this error, but the main ones are the wrong date and time settings, using one profile on multiple devices, and having the wrong connections.

Luckily, the error code 0.60 is quickly resolved with easy troubleshooting steps.

Below are four proven solutions to help you fix Prime Video error code 0.60 and seamlessly resume your streaming experience.

1. Restart the App and Install Any Updates

Temporary glitches or conflicts within the app can lead to incorrect date and time updates.

Restarting the app refreshes its processes and could clear up these issues. In addition, making sure you have the latest version of the app addresses any potential compatibility problems or bugs.

To fix this issue, follow this procedure:

To close the app on Android:

  • Press and hold the Options button to see recent apps.
  • Swipe the Prime Video app up to close it.

To close the app on iOS:

  • Double-click the home/side button to see recent apps.
  • Swipe the Prime Video app up to close it.

To check for and install Prime Video app updates:

For Android:

  • Open Google Play Store.
  • Tap on your profile.
  • Select Manage Apps and devices
  • Check if Amazon Prime Video has an update.
  • If it has, tap Update. This will trigger the process.
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For iOS:

  • Open the App Store app.
  • Tap your profile in the top right.
  • Scroll to Amazon Prime Video and tap Update if available.

If you still have issues with the error, then clear your app’s cache through this method:

  • Go to Settings > Apps
  • Tap Amazon Prime Video.
  • Select Storage > Clear Cache.
  • Choose Clear storage > Clear all data > OK.

2. Ensure You’re Not Using Multiple Devices

Amazon Prime Video limits the simultaneous streams and devices on a single account. Using the same login on multiple devices at once triggers the error.

Prime Video App on different devices
The Prime Video App limits the number of devices you can stream simultaneously. Image: Amazon

To avoid any issues related to device limitations, you must ensure you are not logged into the Prime Video app on more than two devices at a time.

If you need to switch devices, sign out of the app on any others you no longer use. To manage your registered devices:

  • Open the Prime Video app on the device you want to use.
  • Navigate to Manage your Content and Devices
  • Deregister or sign out of the app from any devices you are not currently watching content.

3. Check Your Streaming Device Compatibility

The error 0.60 could also be caused by compatibility issues between your Prime Video streaming devices and the content you’re trying to play. To fix this issue, follow the following steps:

HDMI cable connecting your streaming device to the TV.
HDMI cable connecting your streaming device to the TV. Image: Amazon
  • Ensure the HDMI cable connecting your streaming device to the TV supports the appropriate HDCP standard.
  • Lower streaming quality as appropriate. HDCP 1.4 is required for HD streams, while 4K and HDR need HDCP 2.2.
  • Check that your streaming hardware and TV are providing a stable connection.
  • If issues persist, try a different HDMI port on your TV in case the current one is faulty.
  • Check that the streaming device and TV have the latest software updates installed.
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4. Check your Internet Connection

Prime Video requires a stable, high-speed internet connection. This enables you to stream video content smoothly without interruptions.

Fast Net internet speed
Internet speed test results on fast.net

Slow speeds prevent your device from updating the date and time, resulting in an error 0.60. To fix this:

  • Use your phone or laptop to check your download speed.
  • Visit a tester like fast.com or speedtest.net. For standard-definition video, ensure you have a minimum of 5Mbps.
  • Restart your router to fix temporary issues if the speed is below this.
  • Disable any VPNs or proxy servers. These interfere with streaming if their location server is slow.
  • Too many connected devices can also mean slow speeds. Try disconnecting unused devices from your network.
  • Contact your internet service provider if the above doesn’t help or speeds remain too low. They may need to troubleshoot problems on their end.

When to Contact Amazon Support

While following the provided solutions should resolve most issues, sometimes error code 0.60 persists even after troubleshooting. In these cases, contacting Amazon support is recommended.

You should reach out to their support team if:

  • You have tried all the solutions listed here without success in fixing the error.
  • The error occurs frequently or prevents streaming entirely.
  • You notice other unexpected issues alongside error code 0.60.
  • Troubleshooting indicates the problem may be with your Amazon account instead of the device or network.
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To contact Amazon support:

  • Visit the Help section of the Prime Video website and search for your issue.
  • Click on the option to chat with an Amazon representative. Describe the problem in detail, including any attempted troubleshooting.
  • Have your device and account details ready to provide.

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