The big Paramount Plus error code 6000 ruins your fun time watching shows on the streaming platform. When this bummer message pops up, the app is rendered unusable, ending your binge-watching session.
Many times, error 6000 pops up when there’s trouble connecting to Paramount Plus servers. This could be caused mainly by the app itself malfunctioning.
To start, you can reset your device or update the app. Also, try clearing old cookies and data. If that doesn’t fix it, see if it works on another gadget or test your Wi-Fi.
In this guide, you’ll learn simple solutions for code 6000. We’ll cover every type of device – fire sticks, smart TVs, you name it.
1. Check for app updates
Since this is a known issue, it might already have been resolved in the latest update. So, updating your app could possibly fix this Paramount Plus error message.
For Fire TV, follow these steps:
- From the home screen, navigate to the Your Apps & Channels row.
- Scroll through and highlight the Paramount Plus app tile.
- With the Paramount Plus app highlighted, press the Options button on your Fire Stick remote (3 horizontal lines).
- Select the More Info option from the menu.
- On the app info screen, if there is an Update link available, select it to install the latest version.
- If it just shows Open, you already have the updated version installed.
On Android TV:
- Using your remote, press the Home button to get to the main menu
- Navigate to the Google Play Store app icon and open it
- Once in the Play Store, use the on-screen keyboard to search for “Paramount Plus.”
- On the Paramount Plus app page, if there is an Update button, select it
2. Clear cache and data
Over time, the app stores temporary data that can become corrupted and cause problems. Clearing them could solve this error.
For Fire TV:
- From your Fire Stick home screen, go to Settings > Applications
- Tap on the Manage Installed Applications option
- Use the scroll buttons on your remote to find “Paramount Plus” in the list and select it
- Choose the option to Clear Cache first – this clears out temporary data
- Then go back and choose Clear Data – this resets the app’s settings/data
On Android TV, use these steps:
- Using your remote’s Home button, go to the Settings app
- Navigate to Settings > Apps
- Find and select the “Paramount Plus” listing
- Go into its Storage settings and choose Clear Cache
- Then, Clear Data to reset the app
NOTE: The above steps clear all the data from the app. So you must log in again like you did when you first downloaded it.
3. Uninstall and reinstall
This process ensures that you have installed a fresh, uncorrupted version.
On Fire Stick:
- Head to Settings > Applications > Manage Installed Applications again
- Select Paramount Plus and choose the Uninstall option
- Once uninstalled, restart your Fire TV by unplugging power for 2 minutes
- After it restarts, open the Amazon Appstore and reinstall the Paramount Plus app
For Android TV:
- In the Apps area of Settings, find Paramount Plus
- Select Uninstall to remove it from your device completely
- Restart your Android TV by unplugging the power briefly
- Once rebooted, open the Google Play Store and reinstall Paramount Plus
4. Check internet connection
Paramount Plus depends on the internet connection to stream video, so a poor internet connection can cause playback errors. To fix the Paramount Plus error code 6000:
- Fiestart your internet router by unplugging the power for 2 minutes
- See if other devices like phones or laptops can browse the internet okay
- For the best streaming quality, use a direct ethernet cable connection, if possible, instead of WiFi
- Your internet speed matters, too. Run a quick speed test and aim for 2+ Mbps download speeds. You need 25Mbps or more to stream on-demand content in UHD.
- If your speeds seem slow, contact your internet provider
- Paramount Plus requires fast, stable internet for smooth streaming. Make sure the Wi-Fi is OK before moving forward.
5. Contact support
Contact Paramount’s support team if you’ve tried all those tips and still see error 6000 showing on Paramount Plus. To do so:
- First, visit the known issues page. This page lists currently known problems the support team is tracking
- You’ll see options to select your affected device type – Fire TV or Android TV.
- Place a checkmark in the box next to the issue description for your device.
- Enter your email address in the field provided.
- Hit the “Submit” button to send your request.
The Paramount Plus support team will notify you directly once they have a resolution for error 6000 on your device type. No need to call in.
If the issue persists for an extended period, you can also try their other support options, such as chat or phone. However, using the known issues page is an easy way to get status updates.