What are some of the most common Amazon Freevee error codes, and how can you troubleshoot and fix them?
Amazon Freevee is a free ad-supported streaming service offering on-demand movies, TV shows, and over 150 free live channels. Unfortunately, occasionally, you might experience errors when trying to watch content on Freevee, which can be annoying.
Below is a list of some of the top Amazon Freevee error codes you might encounter on your streaming device, what they mean, and how to troubleshoot and fix them.
1. Error code ITV-101
ITV-1101 is one of the top Amazon Freevee error codes you might encounter. It is a playback error that occurs when the media you are trying to watch fails to load.
Error code ITV-101 can be caused by several things, such as poor internet, an out-of-date app, issues with your streaming device, or issues with Amazon Freevee.
Fortunately, you can try several troubleshooting tips to fix the problem, including:
- Updating your Freevee app to the latest version.
- Ensuring you have a fast and stable internet connection – you can restart your Wi-Fi router, connect your device to a wired network, or switch to a faster Wi-Fi or cellular network.
- Rebooting/restarting your streaming device.
- Clearing the cache and data on your Freevee app.
- Uninstalling and then reinstalling the Freevee app.
Some users have also reported success by switching to another device (for example, mobile devices) or watching Freevee via the Amazon Prime app.
2. Freevee error codes 424, 1001, 1002, 1014, 2002, and 2005
Error codes 424, 1001, 1002, 1014, 2002, and 2005 are playback errors you can encounter while streaming content on Amazon Freevee.
These error codes can be caused by several factors, including issues with internet connectivity, an out-of-date app, a corrupted cache, a problem with your streaming device, or Amazon Freevee server-side issues.
You can try several troubleshooting tips to fix these Freevee errors:
- Restart your Freevee session by closing and re-launching the app or browser.
- Restart/reboot/power cycle the streaming device you use to watch Freevee.
- Update your Freevee app to the latest version.
- Install any pending updates on your streaming device (for example, firmware, browser updates, etc.)
- Clear the cache on your Freevee app.
- Check that you have a stable internet connection (restart your router, switch to ethernet, or switch to a faster connection).
- Deactivate your VPN or proxy service (if using one)
If none of these troubleshooting tips works, you can try switching to another streaming device. Alternatively, you can contact Amazon Customer Support for additional troubleshooting.
3. Error code ITV-1005
ITV-1005 is another of the most common Freevee error codes when streaming content. It usually occurs when trying to stream from a restricted area.
Error code 1005 can also occur if you use third-party services, such as a VPN, proxy service, or AdGuard DNS service, to connect to Freevee.
To fix the issue, first, ensure you are streaming in an authorized location; currently, Freevee is only available in the U.S. and its territories.
You can try to bypass this restriction using a VPN or proxy service, but you are just as likely to receive the same error code.
Secondly, disable your VPN, proxy, and other third-party services like firewalls, (some) anti-virus software, and browser ad-block extensions. Also, you should remove any DNS settings you have set up to block ads or bypass geographical restrictions.
4. Error code 1016
Have you encountered Freevee error code 1016? This means that your streaming device is experiencing a connection issue.
The error can be caused by several issues, including a poor internet connection, a problem with your Wi-Fi router, a temporary glitch or bug, or server-side issues on Amazon Freevee.
To troubleshoot the issue, first check if you can stream on another platform, for example, YouTube or Netflix. If you can’t connect, try restarting your router to see if the connection issue resolves.
If you still encounter an error, you can connect your streaming device to the internet using an ethernet cable or a faster Wi-Fi or cellular network.
If you have a stable internet connection but encounter error 1016, try switching to another streaming device. If this does not work, it could mean that Freevee is experiencing issues; you can wait out the issue or contact Amazon Customer Support for troubleshooting help.
5. Error code 2004
Error code 2004 is another one of the most common Freevee error codes. It indicates that the video is unavailable for viewing.
Error code 2004 can be caused by several issues, from poor internet connection to glitches or bugs with your streaming device.
To troubleshoot the error, first ensure you have a stable internet connection. If not, switch to a faster and more reliable network.
If you are still having issues, restart your streaming session by closing and re-launching the Freevee app, Prime Video app, or the browser you are using. You can also reboot/restart your streaming device, which can help clear any bugs or glitches in the system.
You can also try other troubleshooting tips, such as updating your Freevee app (or device), clearing cache and data, uninstalling and reinstalling the Freevee app, and switching to another streaming device.
Lastly, you should check whether you can play other media, for example, another episode of the TV show you are watching or a movie. Chances are, the specific video you are trying to play is not available on Freevee servers, hence the reason for the error.
In this case, you can try streaming the media on another platform or contact Amazon Customer support and inform them of the issue.
6. Error code 2054
Error code 2054 is another frustrating issue you might encounter on Freevee. It is a technical issue that makes some of the app’s media titles unavailable for streaming.
The error can be caused by several reasons, such as an out-of-date app, a glitch on your streaming device (or app), or server-side issues on Amazon Freevee.
To troubleshoot the issue, restart your streaming session on the Freevee app, Amazon Prime app, or web browser. For good measure, you can reboot your streaming device and then try playing the title you were watching.
If you are still having problems, check that your Freevee app is up-to-date. If not, download and install the latest updates or uninstall and reinstall the Freevee app.
In addition, you should install any pending updates on your streaming device or PC browser.
A few users have also reported having success with this error by switching to another device or watching another title for a few minutes and then returning to the one that was displaying error 2054.
7. Error code PLR-3005
PLR-3005 is another one of the most common Freevee error codes. It is a technical issue on the Freevee side that mostly affects Amazon Fire Smart TVs or Fire TV Sticks.
The issue can be caused by various things, from outdated firmware to temporary glitches and system bugs.
To troubleshoot the error, restart your Freevee app on the streaming device. If this does not work, restart your device from the menu settings (or by power cycling it).
Other troubleshooting steps you can attempt include:
- Updating your Freevee up.
- Updating your streaming device’s firmware.
- Clearing the Freevee app cache and data.
If none of these steps work, you should contact Amazon Customer Support for advanced troubleshooting. In the meantime, you can use another device to stream from Freevee.
8. Error code PLR-3017
PLR-3017 is another Amazon Freevee error code that affects Fire TV devices. It can be caused by several issues, such as glitches or bugs in the Freevee app (or streaming device), corrupted cache, update issues, or technical issues on the Freevee server side.
To troubleshoot the issue:
- Start by restarting your Freevee app.
- Next, try turning your TV off and then back on again (in the case of a Fire Stick, unplug it from the TV, then plug it back in).
- Log out of your Prime Video app, close the Freevee app, then log back into Prime Video and re-launch the Freevee app.
- Clear the Freevee app cache and data.
- Update your Freevee app and Fire TV device.
If none of these steps work, you should contact Amazon Customer Support. Alternatively, you can switch to another streaming device.
9. Error 4005
Freevee error code 4005 is a playback error that you might encounter on Freevee. It usually occurs after commercials are displayed on a title, although some users have reported encountering an error after entering the parental guidance code.
Error code 4005 can be caused by several issues, such as a glitch on your device, corrupted cache, use of third-party apps (like ad-blockers), and more.
To troubleshoot the error, start by refreshing your streaming session (by hitting return on the Freevee app and playing the media again or reloading your browser session). You should pick up where the title was playing, and the error will hopefully be resolved.
If refreshing your stream doesn’t work, restart your streaming session or your streaming device.
If you are still encountering error 4005, you can try the steps below:
- Clear your Freevee app cache and data (or browser cache and cookies if streaming via your browser).
- Update your Freevee app, browser, and the firmware of your streaming device to the latest versions.
- Turn off any ad blockers, DNS ad guard settings, and other third-party services like VPN, proxy, and more.
If none of these work, you can try switching to another streaming device (or browser).
10. Error PLR-5027
Freevee error code PLR-5027 is another playback error in which the title you are playing fails to load or stops playing between the stream.
The error can be caused by several issues, such as an out-of-date app, corrupted cache, and cookies, connectivity issues, or technical issues on the Freevee end.
You can try the following troubleshooting tips if you encounter this error:
- Check that you have a stable internet connection (if you have connection issues, restart your router to clear up any temporary glitches).
- Close and re-launch your streaming session on the Freevee app or web browser. You could also sign out and then back into the Prime Video app (if watching Freevee through the platform).
- Clear the Freevee (or Prime Video) app cache and data or your browser cache and cookies.
- Install the latest Freevee (or Prime Video) app updates and any other pending updates on your streaming device.
If none of these solutions works, contact Amazon Customer Support for more troubleshooting. You can also try switching to another streaming device.