Sony TV apps not working? Here’s the fix!

If you are using a Sony Smart TV and some or all the apps are not working, then this guide is meant for you. In recent times, many Sony TV users have been reporting app failures every now and then.

While we are still waiting for a final fix from Sony, there are a couple of ways to fix the error –and we have highlighted them in this guide.

The Sony Smart TV apps not working issue can occur due to various reasons. On most occasions, it is usually due to an internet connection error.

However, it can also be due to outdated apps. These are the three main reasons:

  • A temporary connection failure to the internet
  • Outdated system software and app
  • The app does not support the TV model you are using

Solutions to the ‘Sony TV apps not working’ error

Luckily, you can fix some of these issues using the steps below.

1. Update Sony TV’s firmware/software

If the Sony Smart TV apps disappeared from the screen, consider updating the device software. An outdated system will cause many issues, including showing a blank screen.

Here is what to do.

  • Press the Home button on your remote
  • In the Settings shelf, select Help
  • Scroll down to find System Software Update
  • Under System, update the system software
SEE ALSO:  Sony Bravia TV troubleshooting: The complete guide

The TV will check for updates and download them if they are available. Once downloaded, follow the instructions to install them.

2. Factory reset the TV

A factory reset can help to fix OS issues and other errors you are facing with applications and the system altogether. It will also clear some memory and allow you to start anew.

Here is how to factory reset Sony TV.

  • Using your remote, press the Home button
  • Select Settings
  • Choose System Settings
  • Select Customer Support
  • Choose Factory Settings
  • Press OK

A factory reset will erase the TV’s data and settings. Your television will return to the same way you purchased it for the first time.

That will allow you to install updated apps without errors.

3. Update the app

If the applications are not working, consider updating them. Here is how to update apps on Sony TV.

  • Press the Home button on your remote
  • Depending on your TV’s menu options, select the Apps icon
  • Go to Google Play Store
  • Choose Settings
  • Select Auto-update apps
  • Select Auto-update apps at any time

The steps above will update the apps to newer versions. Next, open the applications and try again.

4. Uninstall then reinstall the app

Another option is to uninstall and install a new version of the app. Here is how.

  • Press Home
  • Under Apps, select Google Play Store
  • Scroll to select My Apps
  • Select the app you want to uninstall
  • Choose Uninstall
  • Press OK
SEE ALSO:  Sony Bravia TV troubleshooting: The complete guide

Next, go to Google Play Store, search for the app, and select it.  The option will allow you to download Sony Smart TV apps.

If Sony Bravia TV apps won’t load, consider restarting your TV. Or, power-cycle the device and try again. Another solution is to uninstall the application and reinstall it.

The last resort will be to factory reset your TV and install new apps.


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About the Author
Walter Allen
Streaming Media expert and technology writer. I’m here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services.

1 thought on “Sony TV apps not working? Here’s the fix!”

  1. There is no help option under the settings shelf. Cant find update system anywhere. When selecting an app we are just getting a blank screen. However it will open YouTube.


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