Reset a Samsung TV stuck in Hospitality Mode

When your Samsung TV is in hospitality mode, it will limit user control by turning off specific features and functions.

For example, you will not change channels, adjust the volume, connect external devices, or access certain menus.

The Hospitality Mode can either be interactive or standalone. Your TV is usually in interactive mode when it is stuck in Hospitality Mode.

Therefore, you can get Samsung TV out of hospitality mode to access these features by changing it from interactive to standalone.

1. Enter the hospitality mode menu

You can access the Hospitality Mode by entering the Hospitality Mode Menu. Follow these steps:

  • Turn ON your TV.
  • Press the following sequence of buttons on the remote control: Mute, 1, 1, 9, Enter.
  • A long menu will display on the left of the screen.
  • Highlight Hospitality Mode.
  • Press Enter.
  • Use the right arrow key to change Hospitality Mode from Interactive to Standalone.

Once the TV is in Standalone mode, you can return to the Hospitality Mode menu and change various functions as you’d like.

2. Change Hospitality to HDMI

You can change your TV from Hospitality TV mode to HDMI by connecting to an external device. Follow these steps:

  • Power ON your Samsung TV.
  • Press Mute, 1, 1, 9, Enter, in that sequence.
  • You will enter the Hospitality Mode menu.
  • Ensure the Hospitality Mode is in Standalone.
  • Use the down button on your remote to highlight Power On.
  • Press Enter.
  • Scroll down and select Power On Source.
  • Press Enter.
  • The option for the Power On Source will be TV.
  • Change the option from TV to HDMI1. You can change it by using the right arrow button on the remote.
  • After changing the Power On Source from TV to HDMI1, power down your TV.
Samsung TV HDMI1 Source
Changing your selection to HDMI1 Source on Samsung TV

Once the TV powers up, it will unlock hospitality mode and allow you to access other features.

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3. Turn off Hotel Mode

Some Samsung TVs do not have a Hospitality Mode menu. Instead, they have a Hotel Mode menu. You can change this option and go back to normal view as follows:

  • Power on your TV.
  • Press Mute, 1, 1, 9, and Enter in that sequence.
  • Highlight Hotel Mode or Hotel Hospitality.
  • Press Enter.

If the Hotel Mode or Hotel Hospitality mode option is ON, use the right arrow key to turn it to OFF.

Once done, restart your TV to return to the normal channel view.

4. Factory reset your Samsung TV

You can turn off hospitality mode on a Samsung TV without a remote by factory resetting it.

But the option is unavailable on a remote, so you must do it from your TV manually.

  • Turn the TV off at the power source.
  • Hold the start button on the back of the TV or under the front panel for 15 seconds.
  • Turn the TV on at the power source.

The steps will allow you to force your Samsung TV to factory reset. As a result, it will delete all settings, including Hospitality Mode.

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