You have been using Netflix for a while and it has been working smoothly. Suddenly, you start getting an error with the message – “Your device may not be connected to the Internet. Please make sure your connection is working.”
The message usually comes with an accompanying error code NW-1-19. So, what does Netflix code NW-1-19 mean?
Netflix error code NW-1-19 occurs due to a network connectivity problem. When your connection to the internet is not available, it will prevent your device from accessing Netflix servers and obtaining the file you want to watch or download.
In that case, you will be unable to stream a video or download any content.
Why you are getting Netflix error NW-1-19
You may be experiencing this error because:
- You have a DNS configuration problem
- Your local network cannot connect to the internet
- You have a slow internet performance
The advantage is that you can solve this problem in various ways, including:
1. Restart your device
Restarting your Smart TV, Streaming Media Player, Roku, PlayStation, or Blu-ray Player helps to remove the current state of its software and app.
It will also sweep away any activity that is causing the Netflix application to misbehave. As a result, it will restart the software anew.
Depending on your device, unplug it from the power source, wait for two minutes, and then plug it back in. You can also go to the device menu and tap on shut down.
If it has a power button, press it to turn off the device and then power it back on.
2. Check your internet connection
You are getting the NW-1-19 Netflix error because you have not connected your device to the internet. Run a network connection test to determine whether you have access to the internet.
The best way of doing this is to visit netflix.com on your browser. If it does not work, contact your ISP.
3. Check whether the network supports streaming
Some users are getting error NW-1-19 on Netflix because they are using a public network.
Most public networks do not support streaming and block any service that tries to download huge amounts of data. That means you will have to use a different network to watch content.
Also, you are likely to experience the problem if you are streaming on a cellular network. Cellular network connections do not have enough speeds to get content from Netflix, especially if you are watching Full HD and 4K videos.
Another option is to increase your Wi-Fi bandwidth by closing other applications that are using the same network.
4. Improve the Wi-Fi signal
If you are streaming using a Wi-Fi network, improve its signal by moving the router near your device. You can also raise the router to a higher level to offer better reception.
Sometimes obstacles like walls and cordless phones cause wireless interference. Consider moving your device away from them when connecting over Wi-Fi.
Alternatively, bypass the wireless network by connecting your device to the internet using the Ethernet cable directly.
This step is crucial, especially if you are getting Netflix error NW-1-19 on Samsung TV, any Smart TV, Roku, or any streaming player that has an Ethernet port.
5. Restart your Router
If your internet is slow, restart your router to refresh the connection.
- Turn off your streaming device or unplug it from the power source
- Unplug your router from the power source
- After 30-60 seconds, plug the router to power it up first
- Turn on or plug back your streaming player
Next, try again by opening Netflix.
6. Remove Custom Network Connection Setting
You may experience problems if you have changed your network to custom settings. These settings include the use of a VPN, proxy service, or DNS settings.
In that case, restore the settings to your ISP’s default settings. Start by disabling the proxy service, VPN, and resetting your streaming player to find DNS automatically.
If you encounter the Netflix error code NW-1-19 message, you could be having a network connectivity problem.
Fix it by restarting your home network and your device. You can also check your connection to ensure you have access to the internet.
Other options include improving your wireless signals, removing custom network connection settings, and increasing your bandwidth.