The dominance of cable TV is slowly fading, not just in the United States, but worldwide. Previously dominant cable companies are now switching to online streaming to get a piece of the market before it’s too late. DirecTV has been adding more content to its online streaming service.
With a vast number of fan-favorite shows, it is easily a content streaming service that many would love to have.
Unfortunately, like many new streaming apps, DirecTV is prone to some issues. These issues, when they occur, can sully your streaming experience.
But the good thing is that you can fix most of these problems for free in the comfort of your home. We have compiled some of the top issues that affect the app, why they occur, and some of the top solutions to fix them.
What causes DirecTV app issues?
If DirecTV app is not working on your Android, iPhone, or PC? There are a number of issues that may be causing it to malfunction. They include:
- The application crashes when loading it on your device
- The app not connecting to DVR for recording
- Having sound but no picture, or picture but no sound
- Refusing to load during the launch
- The app not showing all channels, and more.
These issues can result from:
- Poor internet connection
- Outdated application
- Corrupted cache or resource files
- Incorrect login information
- A problem on DirecTV servers
How to fix common DirecTV app issues
Luckily, there are a number of solutions to fix these issues. Below is a look at some of the top ones:
Ensure that your internet connection is stable
Is your DirecTV app stuck on authorizing or not loading? One of the top reasons for this could be an unstable internet connection.
Check to ensure that your wireless, ethernet, or mobile broadband connection is active and strong. If it is not, switch to a more stable network and try again.
If you are using a wireless connection, you can switch to ethernet or change your router.
Clear cache and data
Is your DirecTV app not working or crashing on Android or other devices? Or is it freezing when you are using it, or displaying other issues?
A good reason for this could be corrupted cached data or the resource file. Fortunately, clearing the cache and stored data can fix the issues.
To clear the cache and data:
- Go to settings > Apps on your phone
- Tap on all apps to view a list of all installed applications
- Scroll down and tap on DirecTV
- On the app information window, tap on both the “Clear Cache” and “Clear Data” buttons to delete stored cache and stored data
With the cache and data cleared, launch the app and try accessing the service again.
Re-sign into your DirecTV app
Most coming issues such as DirecTV not showing video, connecting to DVR, not having sound, and others are caused by temporary bugs.
The good news is; these bugs can be fixed with a simple refresh. To do so, simply sign out of your DirecTV app, wait a few minutes, and sign in again.
If the issues persist, try additional fixes.
Update the application to the latest version
Are you still having issues with the streaming service? Another reason for this could be an outdated application.
This can cause bugs and other incompatibilities that can lead to several issues, including not showing pictures, not connecting to a receiver, freezing, crashing, etc.
You can check whether your app is up-to-date by signing into the Play Store on your phone. If it is not up-to-date, download and install the latest updated version and then try using the service again.
Re-install the DirecTV app
Have applied the above fixes but the DirecTV app is not working? Well, there is another option left – removing the app and reinstalling it again.
Sure, it will mean losing any saved data, but it might be the trick that finally fixes whatever is causing it not to work correctly.
With the DirecTV app, you never have to lack entertainment choices, regardless of where you are. However, some issues that affect the application can make using it very frustrating.
Luckily, the solutions above can fix these issues. However, if none of the fixes work, you can contact DirecTV customer care for additional troubleshooting help.