How to fix connection issues on HBO Max

A connection issue on HBO Max means your device cannot connect to the platform’s servers. When that happens, you cannot load a video or any videos that load will keep buffering while playing.

The whole experience can be frustrating, and the best thing is to figure out how to fix it and continue watching your titles.

Generally, connection issues on HBO Max can occur because of different factors. For example, network bandwidth and connection speed are good examples.

You may also notice your video is of poor quality despite having a good internet connection. But many other reasons explain why you are experiencing connection issues on HBO Max.

Why HBO Max has connection issues

The HBO Max connection issues you have are a result of the following:

  • An outdated HBO Max app.
  • Slow internet connection speed.
  • Low streaming bandwidth.
  • Less memory in your device.

The problem could also occur because of an issue with your device or network.

HBO Max app
Image by: Flickr/Focal Project

How to fix connection issues on HBO Max

You can fix connection issues on HBO Max by trying different things. Consider the following:

1. Restart your devices

Sometimes, restarting your device offers the best fix for most issues with HBO Max streaming. But you must follow a specific procedure if HBO Max has trouble connecting.

Do the following:

  1. Turn off or unplug your streaming device from the power outlet.
  2. Unplug the power from your network devices, including the modem and router.
  3. Wait for at least 30 seconds.
  4. Reconnect the power to your modem.
  5. Wait for your modem to connect to the internet. The entire process should take a minute.
  6. Reconnect the power to your router.
  7. Give your router a minute to connect to the internet.
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Finally, turn on your streaming device and check if you have solved the problem.

2. Try a different device

If you can’t connect to HBO Max on TV, use the HBO Max app to connect. The app is available for Android and iOS devices. But you can also get it for your Xbox and PlayStation consoles.

Trying a different device will tell you whether the previous device has an issue. That way, it will become easier for you to fix it.

3. Test your internet connection speed

You require a high-speed internet connection to stream HD videos on HBO Max. Poor quality or buffering video indicates a slow internet connection.

The streaming platform requires a minimum download speed of 5Mbps to watch HD videos. But if you prefer watching 4K videos, ensure your download speed is 50Mbps.

If your speeds are below the recommended speeds, consider upgrading.

Fast Net internet speed
Internet speed test results on fast.net

4. Use a wired connection

Try a wired connection if you use Wi-Fi to connect to the internet and stream videos on HBO Max. Streaming on HBO Max using a wired connection gives you a better experience.

While at it, check the connection by ensuring the cable to your modem or router is tightly connected to the connection points.

Any loose Ethernet or coaxial cable will weaken the signal to your streaming device.  

5. Eliminate wireless interference

Several things can interfere with your Wi-Fi connection in your house. For example, cordless phones, microwave ovens, and other devices near your modem or router can cause wireless interference.

As a result, the devices may affect the quality of your network connection.

Therefore, move the devices away from your router or near your wireless devices. Once done, see whether it has improved the connection.

6. Reduce the number of devices connected to your network

You may have connected several devices in your house to the same network. For example, a computer, gaming console, mobile phone, and other streaming players can affect the quality of your network connection.

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Therefore, if the devices or other people are using the same network, consider removing them. That will ensure the device streaming the HBO Max video has enough capacity to load movies and prevent buffering.

7. Switch your network connections

Router and ethernet cable

You can stream HBO Max on your mobile device. Unfortunately, you require mobile data to watch videos on the platform.

But switch to Wi-Fi if there is a network error on HBO Max while using mobile data. Consider doing the opposite if the issue occurs while using Wi-Fi.

8. Remove obstructions between your network devices

When installing network devices, the best way is to install them in a location with fewer objects, obstacles, or walls between them.

For example, consider taking it out if you have placed your router or streaming device inside a cabinet. Removing obstructions will help improve signal strength.

9. Adjust your router antennas

If you’re offline, consider adjusting your router antennas if it has one or more external antennas.

Also, consider reorienting the antennas to check the signal strength. After the adjustment, try connecting to HBO Max.

10. Minimize the distance

Most connection errors occur when using a wireless network. However, that can be worse if the distance between your streaming and network device is far. Therefore, move your streaming device and router close to each other to strengthen the wireless signal.

But if that does not work, minimizing the distances will help determine whether you have a signal strength issue. For example, your router may have a signal strength issue if it requires a firmware update.

Alternatively, consider using a Wi-Fi booster and extender such as the TP-Link AC750. The booster will improve your home network’s speed and Wi-Fi coverage.

You can also try other devices, such as a range extender, mesh network router, or powerline extender, to increase wireless coverage within your house.

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11. Check your browser

You require the latest browser to stream any content on HBO Max. Make sure that you are only using supported browsers to stream.

Another thing you can try is to clear your browser cache, history, and cookies and try again. If that does not work, try using a different supported browser.

However, if the option works, then the configuration on your previous browser is incorrect. Therefore, ensure the following:

  • Enable third-party cookies on your browser.
  • Disable ad-blocking software.
  • Turn off incognito mode or private browsing.
  • Disable browser add-ons, extensions, and plugins.

You can also close and reopen your browser to create memory and try opening the video again.

12. Update your HBO Max app

HBO Max app
Image by: Flickr/Focal Project

An outdated app can cause an error in communicating with the server. Thus, you will not load any page on HBO Max. Therefore, please update the app and see whether it fixes the issue.

You can update the mobile app directly on the Play Store for Android, App Store for Apple devices, and Amazon App Store for Amazon Fire.

13. Contact your internet service provider

You may experience connection issues because your ISP has a system-wide outage.

Therefore, contact the company to confirm whether they have a connectivity-related problem.

HBO Max connection issues

Connections issues on HBO Max can occur because of an outdated app, slow internet connection speed, low streaming bandwidth, or less memory in your device.

You can try different things to fix the issue. For example, restart your device and try again or use another device. But if that does not work and HBO Max shows you are offline, test your internet speed connection, use a wired connection, or eliminate wireless interference in your house.

However, if nothing solves your problem, update your HBO Max app or contact your ISP for further assistance.

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