Spectrum has one of the best live TV channel lineups that you can find on a streaming service. However, for most Spectrum customers, the shift from cable to streaming service hasn’t been a smooth ride.
Just like other new entrants in the content streaming market, the Spectrum app for TV and mobile occasionally throws up errors that interfere with your streaming experience.
List of Spectrum app error codes and fixes
Whether you are streaming on your Smart TV, Roku, or smartphone, you may experience one or more Spectrum error codes.
I’ve listed the most common errors you can encounter on Spectrum streaming service and how to fix them.
Spectrum error code RGE-1001
Most of the users who experience error RGE-1001 on Spectrum are usually streaming on their Roku devices. This error seems to be more of a cookie issue when two or more Roku devices are using the same Spectrum account.
In some instances, deleting and reinstalling the app on your Roku device will work.
Another solution is to log out of one device before logging into the other. If you are using a phone and Roku device and you are experiencing this error, make sure to close the Spectrum app on your smartphone.
Make sure it isn’t running in the background, before logging into your Roku device.
Spectrum error code 018
Error code 018 on Spectrum is usually followed by a set of digits to identify that particular error.
When error code 018 flashes while streaming or using your browser, it is a problem with your Charter Spectrum internet connection.
The error can go away if you restart your router, but if it doesn’t, you will need to create another hotspot and connect to it the device with the error.
Spectrum error code SLC-1000
Error code SLC-1000 is irritating as it prevents you from watching any channel on Spectrum. If you are seeing missing channels or you cannot get the app to work again, follow these steps:
- Open Settings > Network on your TV
- Select Network Status > IP Settings
- Select DNS Settings > Enter Manually
- Change the DNS server to 126.96.36.199
This solution worked for most people who are using Samsung Smart TVs. However, don’t shy off from trying since it can also work with other TV models.
Another solution for this error is to restart your internet connection then update your Spectrum app to the latest version.
Spectrum error code 3014
If you are getting error code 3014 when using Spectrum on your Windows device, it is usually brought about by a misconfiguration of the registry files stored by the app. Follow these steps to fix error code 3014 on Spectrum.
- Open Settings > Update & Security
- Go to the Recovery tab
- Tap Advanced Startup > Restart now
- Under Choose an option, select Troubleshoot
- Go to Advanced Options and click Automated repair
- Select an account and log in
- Wait for the recovery process to complete
The error should disappear once the recovery is complete.
Spectrum error code WUC-1002
Error WUC-1002 on Spectrum occurs when you visit multiple channels on the app on your Roku device causing the cache to be full. Eventually, the app will freeze and display this error. The good news is that solving it is quite easy.
To fix Spectrum error WUC-1002 on your Roku device, you should close then restart the app. If this doesn’t work, restart your Roku device.
If this still doesn’t work, then you should restart your router before reopening Spectrum. Here’s a detailed guide for fixing error WUC-1002 on Spectrum.
Spectrum error code HL813
According to Time Warner, error HL813 on Spectrum occurs when there is maintenance on an On-Demand channel. The only thing you can do in this case is to wait.
Since this Spectrum outage occurs mostly during the night, your channels should resume working in the morning.
Spectrum error code RLP-1006
Many users have recently reported error RLP-1006 while watching Spectrum on their Roku devices. To solve the error, update your Roku software, delete Spectrum, then reinstall it.
If the issue recurs, then you need to get in touch with Spectrum customer service.
Spectrum error code E2
This error may occur when you are streaming channels or ordering Video On Demand on Spectrum. You can solve it by refreshing your Spectrum box or receiver.
Unplug it for about 10 seconds, return the power cable and wait for about 15-20 minutes before turning it back on.
Spectrum error code HL1000
To fix the HL1000 error code on Spectrum, update your device to the latest firmware version. If you are using the Spectrum app, make sure that you are running the latest version.
These are the fixes to some of the most common errors on your Spectrum streaming service or cable box. If you find any other reference codes other than those listed here, feel free to let me know in the comments section.
If you are experiencing no signal and none of these solutions seems to work, it could be a Spectrum outage or an improper setup. In this case, contact the company for a solution.