You can enjoy Disney Plus content if you are a DStv customer. All you have to do is bundle the Disney+ channel with your DStv subscription.
Also, if you are a Disney+ subscriber, you can access and use Disney+ on the DStv Explora Ultra decoder. However, the option only applies if you have an active DStv subscription. You will also need an Access Fee to use DStv online.
You can get Disney+ on DStv in two ways. The first method is via phone, and the second is via the dstv.com website.
How to add Disney Plus to DStv via phone
Adding Disney Plus to DStv via phone is the easiest method to enjoy the content offered by Disney Plus. Here is what to do.
- Open WhatsApp.
- Save the DStv self-service WhatsApp number 060 060 3788 (DStv) on your phone.
- Type Hello.
- Follow the onscreen prompts.
- Leave your account details as promoted on WhatsApp.
- DStv will complete the contract signup and add Disney+ to your account.
You may have to provide your DStv account and registered phone number when contacting DStv via WhatsApp.
How to activate a Disney+ subscription on DStv
You can activate Disney Plus on DStv via the web portal. Here are the steps to follow.
- Go to dstv.com.
- Log in to your DStv account on the web portal.
- Go to the My Products section.
- Select Add Ons.
- Scroll down until you locate the Disney Plus add-on.
- Select the add-on.
- Follow the onscreen prompts to add Disney+ to your DStv account.
Noteworthy, activating Disney+ on DStv is another process itself.
In other words, after subscribing to Disney+ via DStv, you will receive an activation SMS from Disney+. You will use the SMS to complete adding Disney+ to DStv.
After adding Disney+, you can enjoy all the content, including The Book of Boba Fett, The Mandalorian, Moon Knight, Shang-Chi, Legend of The Ten Rings, Luca, Encanto, and Cruella.
What are the DStv packages that include Disney+ as an add-on?
DStv has three packages that include Disney+ as an add-on. The packages are:
- DStv Family
- DStv Access
- DStv EasyView
If you subscribe to any of these packages, you can add Disney+ to your billing subscription.
Is Disney+ free with DStv Premium?
Disney+ is not free on DStv, even with DStv Premium users. If you must access Disney+ on DStv, you must pay an extra R119 and have the service bundled with your DStv subscription.
However, once you bundle Disney+ with your DStv package, you will get a discount of R49 on your overall fee.
How much extra is Disney Plus on DStv?
DStv offers three bundled subscription options that include Disney+. The options are:
- DStv Premium + Disney+ for R909 monthly.
- DStv Compact Plus + Disney+ for R619 monthly.
- DStv Access + Disney+ for R399 monthly.
Thus, DStv adds an extra R119 to your bundle. And if you bundle Disney+ with your existing DStv package, you will receive a small discount on your total fee.
If you already have a Disney+ subscription and you subscribe to the DStv and Disney+ bundle, contact Disney+ via email and request the service to cancel your direct Disney+ subscription. That will prevent you from paying two subscriptions.
Some subscribers may encounter a situation where they pay for a DStv subscription annually but want to add Disney+.
In this case, you cannot add Disney+ to your DStv account if you pay for it annually.
Instead, you have to subscribe to Disney+ and add it to your DStv account.
Do DStv and Disney+ subscription dates fall on the same day?
Before adding Disney+ to DStv, you require an active DStv subscription. That means you will have added the Disney+ subscription to your DStv account on a date different from the active or initial DStv subscription.
However, even if you sign up for Disney+ and add it to DStv on different dates, your DStv and Disney+ payment dates will be aligned to fall on the same day.
What to do if you have subscribed to Disney+ via DStv and you cannot access it?
You have several options to fix this issue if you encounter it.
1. Contact DStv
You can contact DStv or request a callback. Use the WhatsApp helpline at 060 060 3788. Then, request an activation SMS from Disney+ if you did not receive it.
2. Check your login details
Ensure to log in to your account with the correct mobile number. The number should be the one you used to purchase a subscription.
3. Contact Disney+
You can contact Disney+ through the link help.apps.disneyplus.com.
4. Disconnect and reconnect Disney+
Use DStv Self-Service to disconnect Disney+ from DStv and reconnect it later. The self-service is available on dstv.com or WhatsApp helpline.
5. Cancel and subscribe again
When you cancel your subscription, it will allow you to start the process afresh and fix any errors you may have made before.
How to cancel Disney+ on DStv
You can cancel or disconnect Disney+ on DStv through the web portal. Here are the steps to follow:
- Go to dstv.com.
- Log in to your account.
- Go to My Products.
- Select the Disney+ card.
- Click on the Disconnect button.
- In the drop-down menu for Disney+, select YES.
- Click on a Disconnect date.
DStv will disconnect Disney+ on the date you selected. If you change your mind and want to reconnect, you must select the reconnect button and follow the prompts.
Alternatively, contact DStv and request the service to cancel your Disney+ subscription.
Another way to cancel Disney+ is to stop paying your subscription.
Generally, if you stop paying your DStv subscription, Multichoice will disconnect both your DStv and Disney+ subscriptions. That assumes you took up your Disney+ subscription with DStv.
Cancelling your Disney+ subscription on DStv will prevent any further charges for the service. Also, you will not incur any penalties for cancelling your subscription. The advantage is that you can cancel the service anytime.
Also, you may be in a situation where you took up your Disney+ subscription with DStv. If you decide to cancel your DStv subscription, you will also lose your Disney+ subscription.
You must have an active and up-to-date DStv subscription or account to benefit from the Disney+ and DStv offers.
Which devices can access Disney+ via DStv?
If you have a Disney+ subscription via DStv, you can use your mobile device, web browsers, Smart TVs, and the DStv Explora Ultra to access Disney+.
However, the service is not available on the DStv mobile app.